Alerts for Missing Punches

For accounts using 7punches or a POS labor integration, Managers and Employees can be notified when a punch is missed at the start or end of a scheduled shift.

This way your team can always be in-the-know if an Employee hasn’t clocked in to or out for their shift (within a certain period of time).

⚠️ Access to this feature may require an upgrade from your current plan.
⚠️ Access to this feature requires the use of 7punches for time clocking or an actual labor integration with the following POS systems:

Enabling Missed Punch Alerts

⚠️ Only Admins will be able to access or update these settings.  

1. Head over to Time Clocking > Settings:

2. Check the box labeled 'Send punch-in alerts to Managers' and / or 'Send punch-out alerts to Managers' to ensure your managers on duty will get notified. Enter below the timeframe for late punch alerts to be sent. 

3.You can also set the time for Employees to be notified separately from the Manager's notification. Select 'Send punch-in reminders to employees' and set the timeframe for late punch alerts to be sent. 

4. Don't forget to scroll down to the bottom of the Time Clocking settings and click 'Save.'

Going forward, when an Employee has not clocked in or out for their scheduled shift, Managers who are also scheduled will receive a push notification or email alert to notify them that the Employee has not punched in / out.

⚠️ Managers will only receive alerts if they are scheduled for that time, and only for Employees at the same Locations that they are assigned to as well.

⚠️ Admins will receive all missing punch alerts, so long as they have their notifications set to receive them, and share the same Location as the employee.

Notifications will be sent via email and push, depending on your notification settings

Email notification:

Clicking on the 'Contact' button will take you to the employee's contact info on the mobile app. On the web app, you'll be taken to the messaging screen. 

Push notification:

Tapping on the push notification from mobile will bring you to the shift details for the late punch in / out. 

Managing Notifications

1. You can enable or disable the notifications for Missed Punches by heading to Settings My Account > Notifications: 

2. Head to the bottom and toggle the option to enable or disable Missing Punch Alerts for mobile or email alerts.

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