Alerts for Missing Punches

Updated July 31, 2024 14:09

For accounts using 7punches or a POS labor integration, Managers and Employees can be notified when a punch is missed at the start or end of a scheduled shift.

This way your team can always be in the know if an Employee hasn’t clocked in to or out for their shift (within a certain period of time).

⚠️ Prerequisites

⚠️ Access to this feature may require an upgrade from your current plan.

⚠️ Access to this feature requires the use of 7punches for time clocking or an actual labor integration with the following POS systems:

⚠️The following POS systems do not support Alerts for Missing Punches

Enabling Missed Punch Alerts

⚠️ Only Admins will be able to access or update these settings.

1. Head over to Time Clocking > Settings.

2. Check the box labeled 'Send punch-in alerts to Managers' and / or 'Send punch-out alerts to Managers' to ensure your managers on duty will get notified. Enter below the timeframe for late punch alerts to be sent.

3.You can also set the time for Employees to be notified separately from the Manager's notification. Select 'Send punch-in reminders to employees' and set the timeframe for late punch alerts to be sent.

4. Don't forget to scroll down to the bottom of the Time Clocking settings and click 'Save.'

Going forward, when an Employee has not clocked in or out for their scheduled shift, Managers who are also scheduled will receive a push notification or email alert to notify them that the Employee has not punched in / out.

⚠️ Managers will only receive alerts if they are scheduled for that time, and only for Employees at the same Locations that they are assigned to as well.

⚠️ Admins will receive all missing punch alerts, so long as they have their notifications set to receive them, and share the same Location as the employee.

Notifications will be sent via email and push, depending on your notification settings.

Email notification:

Clicking on the 'Contact' button will take you to the employee's contact info on the mobile app. On the web app, you'll be taken to the messaging screen.

Push notification:

Tapping on the push notification from mobile will bring you to the shift details for the late punch in / out.

Managing Notifications

⚠️ To receive notifications for Missing Punch alerts, the following settings and permissions must be configured for the user:

An Admin must enable Time clocking and Missed punch alert settings
Assigned to the Assistant Manager, Manager, or Admin user type
The “Can manage schedules” permission is enabled
Assigned to the same department as the employee who triggers the alert
A scheduled shift must be present at the time of the missed punch to receive these alerts
Notifications can only be triggered by a user of a lower user type level.
If no Managers are scheduled, the notification will default to the Admin if their notifications are enabled for Missed punch alerts
Push notifications must be enabled on the device
Missed punch alerts must be enabled for mobile

1. You can enable or disable the notifications for Missed Punches by heading to Settings > My Account > Notifications:

2. Head to the bottom and toggle the option to enable or disable Missing Punch Alerts for mobile or email alerts.