1. 7shifts
  2. Apps & Integrations
  3. POS Integrations

TouchBistro POS

Updated

The TouchBistro integration allows 7shifts to sync your actual sales and labor data in real-time. This connection provides the insights needed to build high-performing schedules while ensuring your team stays aligned with labor targets through real-time data and schedule enforcement.

In this article

Add the TouchBistro integration
Employee Mapping
Managing Staff Passcodes, Punch IDs, and Types
Actual Sales and Forecasting
Actual Labor and Tips
Schedule Enforcement
Employee Sync
Syncing Wages
Unlinking TouchBistro from 7shifts

Things to Know

Review these critical technical requirements before enabling the integration:

  • Net sales sync from Toast every 15 minutes.
  • Punches sync every 30 minutes.
  • Specific features may require a plan upgrade.
  • To ensure employees can clock in, the Punch ID in 7shifts must match their TouchBistro passcode.

Add the TouchBistro integration

To enable the TouchBistro integration (and Schedule Enforcement), follow these steps:

Step 1: Enabling the Integration
  1. Log into your TouchBistro cloud site.
  2. In the left navigation bar, select App Marketplace.
  3. Under 7shifts, click Set Up.
  4. Click Login to 7shifts and use your 7shifts login credentials (you must be logged in as an Admin).
  5. Authorize the integration by clicking Grant Access.
  6. After authorization, return to your TouchBistro cloud. Select your location from the 7shifts Location ID drop-down box. You need to do this even if you only have one location:
  7. (Optional) Choose to enable Enforce Schedule, Enforce Role, or Allow Shift Override:

    • Enforce Schedule: Requires employees to be scheduled in 7shifts to clock in.

      In 7shifts, you'll also need to enable Schedule enforcement  (Apps & Integrations > My Integrations > TouchBistro POS > Settings). Click on the slider to turn it on and click on the dropdown to select the grace period. This allows employees to clock in within that grace period based on their scheduled shift.

      Example: If your employee is scheduled at 9:00 am and your grace period is 10 minutes, the employee can clock in as early as 8:50 am.

    • Enforce Role: Requires the scheduled Role in 7shifts to match the Role being clocked in.
    • Allow Shift Override: Allows managers/admins to override a non-scheduled punch using their POS passcode (must be enabled in their 7shifts Role permissions).
  8. For every employee who needs to be able to clock in using Touchbistro POS, the Punch ID within 7shifts matches their Touchbistro passcode.

    The Punch ID field in 7shifts can be found by navigating to the Team> Employees > Employee Profile > Employment.

    Here's how it works with Enforce Schedule and Role enabled: Staff will punch in on the TouchBistro POS. TouchBistro then sends the punch over to 7shifts to see if this Employee is scheduled to work and can punch in. If the Employee isn't scheduled to work in 7shifts, they will not be allowed to clock in. If they are scheduled to work, they will be allowed to punch in.
  9. Be sure to hit Save once you’re done.

Note: After you've activated the integration, it may take several hours for the system to start bringing in your previous sales data.

Add Additional Locations

If you have more than one location using TouchBistro, repeat the connection steps for each new location, starting from Step 1, Point 6 above.

Each location must be connected separately from the TouchBistro Cloud App Marketplace. When prompted, copy the corresponding Location ID from 7shifts and enter it into the TouchBistro Cloud enablement page. Failure to follow these steps will result in the error message "unable to validate credentials".

Employee Mapping

Mapping connects users between TouchBistro and 7shifts to ensure labor data flows to the correct profiles. When your employees are correctly mapped, it reduces warnings and prevents issues when running payroll.

Important: Employees must clock in and out on TouchBistro at least once before they will appear on the 7shifts mapping page.

Important: Mapping must be completed before enabling Employee Sync, Actual Labor, or Wage Sync to prevent data discrepancies.

To map your employees:

  1. Head to Apps & Integrations > Mapping > Employees.
  2. Review the Matched list for automated pairings based on name and email.
  3. For Unmatched staff, choose to Match, Ignore, or Add them to 7shifts.

See Employee Mapping for universal setup rules and mapping logic.

Managing Staff Passcodes, Punch IDs, and Types

To ensure consistent employee data, matching is done in Touchbistro by ensuring the Scheduling Integration Name within each Staff Type matches the name of the Role in 7shifts.

Managing Punch Details and Roles
  1. In TouchBistro, go to Admin > Admin Settings > Staff > List of Staff.
  2. Ensure the TouchBistro staff passcodes ( Admin > Admin Settings > Staff > List of Staff) match the 7shifts employee punch IDs (Team > Employee Profile > Employment):
  3. Visit each Staff Type in TouchBistro and ensure the 7shifts Integration Name field matches the Role name used in 7shifts exactly:

     

For example, if Staff Type and Role are both Waiters, enter Waiter in the 7shifts Integration Name field.

If you have multiple Staff Types in TouchBistro with slightly different rights but in 7shifts you have one catch-all role, enter the 7shifts Role in each of the Staff Type's 7shifts Integration Name field.

For example, on 7shifts you have a catch-all Waiter role. However, on TouchBistro you have a Waiter staff type and a Head Waiter staff type. The Head Waiter staff type has a few additional managerial rights set.

However, for 7shifts purposes, any staff member with the Head Waiter staff type is simply assigned the Waiter role. In TouchBistro, open the Waiter staff type and the Head Waiter staff type and set the 7shifts Integration Name field in both to Waiter.

Actual Sales and Forecasting

Real-time sales data integration is enabled by default upon activation and is used to generate labor budget projections. Once connected, 7shifts pulls Net sales data from TouchBistro.

  • 7shifts automatically imports up to 90 days of historical sales data from TouchBistro upon activation.
  • It may take hours for the system to start bringing in your previous sales. If they do not appear initially, please check back in a few hours.
  • Net sales data is fetched from TouchBistro every 15 minutes.
  • Both 7shifts and TouchBistro POS must be configured with the same time zone and workday hours (5:00 AM to 5:00 AM).
  • It takes approximately 1–2 weeks of data collection for initial sales projections to appear.

Actual Sales and Forecasting in 7shifts defines universal rules and how projection logic applies across all supported integrations.

Actual Labor and Tips

In 7shifts, tip data is tied directly to the employee's time punch. As labor data syncs from TouchBistro, 7shifts automatically pulls the associated tip values to ensure accurate reporting and tip distribution.

Important: TouchBistro does not support role mapping. Labor data will populate in 7shifts based on the scheduled Role for that shift.

To enable labor sync:

  1. Head to Apps & Integrations > My Integrations > TouchBistro POS > Settings.
  2. Under the Labor tab, toggle on Actual Labor.
  3. Click Save.
  • Punches update every 30 minutes from TouchBistro.
  • Punches for unscheduled shifts will appear in 7shifts without an assigned Role.
  • Paid and unpaid breaks are not currently synced from TouchBistro to 7shifts.

Syncing POS time clocking data defines universal rules and how labor data from external systems is managed.

Including Tips in Payroll

The TouchBistro integration supports the collection of the following tip sources:

  • CC Tips (Credit Card Tips)
  • Auto-gratuity
  • Cash Tips
  • Declared Tips

Tip: It is recommended to configure these settings after your initial integration setup is complete and your first sync has occurred. This ensures 7shifts accurately recognizes all available tip sources from your POS.

These tip sources can be used with 7shifts Tip Pooling to create custom distribution rules based on hours worked, points, or percentages.

To ensure these tips are included in your reports and payroll exports, you must configure your tip calculation settings. Follow the steps in Tip Management: Include Tip Calculations.

Tip Management & Integrations defines the universal rules for including tip data from your POS in 7shifts.

Schedule Enforcement

Schedule Enforcement ensures staff can only clock into TouchBistro when they have a scheduled shift in 7shifts.

To enable this feature:

  1. In 7shifts, go to Apps & Integrations > My Integrations > TouchBistro POS > Settings > Labor.
  2. Toggle on Schedule Enforcement and select your desired grace period.
  3. In the TouchBistro Cloud App Marketplace settings for 7shifts, enable Enforce Schedule.
  4. Republish your 7shifts schedule to send shift data to TouchBistro (simply make a small adjustment to a shift, save, undo the change, save again, and Publish).

See Schedule Enforcement for universal rules and requirements.

Integration Warnings in Time Clocking

When POS labor is syncing into 7shifts, a Warnings tab appears in Time Clocking > Pay Periods to highlight issues that may need attention before running payroll.

Understanding Integration Warnings in Time Clocking defines universal rules for resolving labor data discrepancies.

Employee Sync

7shifts can automatically create new employee profiles when they are added to TouchBistro POS.

Important: Actual Labor must be enabled and existing employees/roles must be mapped before using this feature.

To enable this feature:

  1. Go to Apps & Integrations > My Integrations > TouchBistro POS > Settings > Employee Data.
  2. Toggle on Employee Sync.
  • Synced fields include: First Name and Last Name.
  • Note: TouchBistro users sync to 7shifts only after they have clocked in and out at least once.
  • Email addresses and Role assignments do not sync; these must be added manually in 7shifts.
  • Archiving an employee in TouchBistro will deactivate their 7shifts account.

See Employee Sync for the universal automation rules for syncing user profiles.

Syncing Wages

You can set employee wages in 7shifts to sync automatically with the rates defined in Touchbistro. This ensures your labor cost calculations in 7shifts remain accurate without manual updates.

Important: Prior to syncing wages, you must enable Wage-Based Roles and have properly mapped your Roles/Staff Types.

Wage Sync imports wages only for hourly roles; salaried positions are not supported.

To enable Wage Sync:

  1. Go to Apps & Integrations > My Integrations > TouchBistro > Settings > Employee Data.
  2. Toggle on Wage Sync.
  • Wage Sync imports wages only for hourly roles; salaried positions are not supported.

Wage Sync in 7shifts defines the universal rules for syncing employee wage rates.

If you need to unlink TouchBistro (e.g., to change the linked 7shifts account):

  1. In TouchBistro Cloud, click Unlink 7shifts Account.
  2. Click Unlink Accounts to confirm.
  3. You will be prompted to log in again with the new credentials.

Related Articles

Role & Employee Mapping
Actual Sales & Projections
Syncing POS time clocking data
Understanding Integration Warnings in Time Clocking
Employee Sync
Wage Sync
Tip Pooling for Touchbistro POS

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