Reactivating employee profiles and account access issues

Employees may occasionally face login difficulties due to inactive profiles or account access problems. This guide helps restaurant managers and admins reactivate employee profiles to help them regain access.

Confirm profile status with Admins

The fastest way to confirm an employee's profile status is for an Admin to review it, since Admins have access to all Locations within the account. This allows them to quickly determine whether a profile is active or deactivated.

Managers can also check profiles, but only for employees assigned to the same Location or Department they were connected to before deactivation.

Access the Team tab and select Inactive to view all deactivated profiles. This helps you identify employees eligible for reactivation and ensures you avoid duplicating accounts when restoring team members. Managing Inactive Employees.

Reactivating profiles

Admins have full access to reactivate employee profiles. Managers with the same location and department assignments as the target employee can reactivate them by navigating to the employee's profile and selecting Reactivate.

All reactivated employees receive a confirmation email and must accept it to regain access to their 7shifts account. Their profile moves to active immediately after reactivation is initiated, so you can schedule them while the invite is pending.

Resolving email access

If an employee's profile is active but they still can't log in, have them reset their password from the 7shifts login page. They'll receive an email link to create a new password associated with their existing account.

If an employee can't access their registered email to log in or accept invites, a Manager or Admin can update their email address directly in 7shifts. 

Handling billing or seasonal access restrictions

Account access may be paused due to billing issues or seasonal adjustments. Admins should update payment information in the Billing section of 7shifts to immediately restore access. For ongoing issues, an Admin is the best point of contact to help clarify any billing conflicts and accelerate account reactivation.