Why is my Employee not receiving their invite?
If an employee doesn’t receive their 7shifts invitation, check their profile for an Invite delivery failed message first. If you see it, the email didn’t reach the employee’s inbox, so you’ll need to fix the email address before you resend the invite.
What does “Invite delivery failed” mean?
If you see Invite delivery failed on an employee’s profile, 7shifts couldn’t deliver the invitation email to the address on file. The most common causes are a typo in the address or a mailbox that can’t receive email right now.
Steps to resolve an undelivered 7shifts invitation
- Open the employee’s profile on the Team page.
- Check the email address for typos, like a wrong domain or a missing letter.
- If the address is wrong, update it and save the profile.
- Select Resend invite.
If the invite still doesn’t arrive
If the profile doesn’t show a failed status, the email may still be getting filtered or delayed. Work through these steps in order.
Note: If the employee’s email address was created within the last 24 hours, their inbox may not be fully set up yet. Make sure they’re receiving other mail before you send the invitation.
- Ask the employee to check their spam and junk folders, or to search for “7shifts” in their mailbox.
- Ask the employee to add 7shifts.com to their safe senders list or whitelist.
- Resend the invite by selecting Resend invite on the employee’s profile, or by hovering over their name on the Schedule page.
- If the employee uses an iCloud address, allow extra time for delivery before you resend.
- If the issue continues, update the employee’s profile with a different email address, and then send a new invitation.
Issue unresolved
If the invite still can’t be delivered after you update the address and resend it, contact the 7shifts Support team. Include the employee’s first name, last name, and email address so the team can find the account faster.