Contact Us
Start a chat with 7helps
You can start a chat with 7helps from the 7shifts mobile app or web app, whether you have a quick question or a complex technical issue. 7helps gives instant answers to common questions 24/7, and our Support team is available in chat during the hours listed below.
Use the tabs to change your viewing preferences via the mobile or web app.
- Log in to your Account on the mobile app.
- Tap on the More menu
.
- Tap on 7helps to send a message to our team:
- Log in to your Account on the web app.
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In the left navigation bar, select Help:
What to expect in chat
Our commitment to you: We are evolving our chat-based support experience to ensure you get faster, smarter, and more personalized help. As we grow and refine this new experience, we’re committed to working through them to get this right for you.
7helps chat gives you:
- Instant, 24/7 answers to common questions, so you never have to wait.
- A faster solution, because we gather the details upfront and skip the back-and-forth.
- No hold music. You start the conversation on your terms and get help while you manage your floor.
Tip: If you leave the 7helps chat page, your conversation will still be there. We'll send a notification to your email address once an agent responds, so you don't have to wait at your computer.
Support Hours of Operation
Our Support team is available in chat during the hours below. Find your time zone to see the hours. UTC codes appear in brackets as winter / summer. Winter runs from November to March, and summer runs from March to November. Outside these hours, 7helps can still answer common questions, and you'll get an email when an agent replies.
Pacific Time (PT) [UTC-8 / UTC-7]
- Monday to Friday: Chat 6:00 AM - 4:00 PM
- Saturday to Sunday: Chat 8:00 AM - 4:00 PM
Mountain Time (MT) [UTC-7 / UTC-6]
- Monday to Friday: Chat 7:00 AM - 5:00 PM
- Saturday to Sunday: Chat 9:00 AM - 5:00 PM
Central Time (CT) [UTC-6 / UTC-5]
- Monday to Friday: Chat 8:00 AM - 6:00 PM
- Saturday to Sunday: Chat 10:00 AM - 6:00 PM
Eastern Time (ET) [UTC-5 / UTC-4]
- Monday to Friday: Chat 9:00 AM - 7:00 PM
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Saturday to Sunday: Chat 11:00 AM - 7:00 PM
🇨🇦 Canada time zone changes
As of November 1, 2026, areas of British Columbia, Alberta, and Manitoba no longer move their clocks back in the fall. Use these hours for these time zones:
- Most of British Columbia (UTC-7 all year): Mountain Time hours from November to March. Pacific Time hours from March to November.
- Alberta, Saskatchewan (UTC-6 all year): Central Time hours from November to March. Mountain Time hours from March to November.
- Manitoba (UTC-5 all year): Eastern Time hours from November to March. Central Time hours from March to November.
For the most accurate information on Time Zones and Daylight Saving Time in Canada, please contact the specific provincial and territorial governments.
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