Password Reset and Login Credentials

Things to know

• Password reset links sent via email are valid for 24 hours before they expire.
• Employee passwords must contain at least 8 characters, one uppercase letter, one lowercase letter, and one number or symbol.
• All passwords must avoid personal info (name, email) and common sequences such as "abc" or "123".
• Passwords cannot contain three repeating characters, such as "aaa" or "111".

Reset your own password

If you have forgotten your password, you can request a secure reset on the 7shifts sign-in page.

1. Navigate to the 7shifts sign-in page and click Forgot password?
2. Enter the registered email address you use to sign in to 7shifts.
3. Click Send password reset.
4. Check your email inbox and click the password reset link provided.
5. Enter a new password that meets the complexity requirements for your user type.
6. Return to the login screen and sign in using the new password.

Reset a password for an employee

Admin, Manager, and Assistant Manager users can trigger a password reset for an employee directly from the employee profile.

1. Go to Team > Employees.
2. Click on the employee profile.
3. Under the Personal tab, click Send password reset.

Next steps

If an employee has not yet been invited to 7shifts, follow the steps to invite them instead of resetting a password.

FAQs

Q: My email is incorrect, how do I get my invite to 7shifts?

A: To have your email corrected, please reach out to your Employer directly. From here, they'll update the e-mail that you were set up with, and send you a new invite. Once you have received your invitation, you can refer to these articles which cover:

Logging into 7shifts for the First Time

Q: My invite e-mail has expired, how do I get a new one?

A: Please reach out to your Employer directly to have them send you a new invite. When you receive your invitation again, you can refer to these articles which cover:

Logging into 7shifts for the First Time