FAQs & Troubleshooting

Time Clocking

• How can I see who reopened a timesheet?
• How can I see who closed a timesheet?
• How can I reduce hours on a timesheet in 7shifts?
• What permissions enable users to download 7punches and punch in remotely?
• How do I change my pay period/payroll frequency?
• Why are my pay period dates incorrect?

For Employees

• "An unknown error has occurred. Please try again later."
• "Wrong email or password. Please try again".
• How can I access my timesheets from a restaurant where I used to be employed?
• How can I submit my availability for specific days?
• How do I cancel my Account?
• How do I link my accounts between multiple restaurants.

Settings

• Why do changes I made to my name keep resetting?
• How to Recover Data for Deleted Roles
• Why doesn't a feature appear in my Account anymore?

Reports

• How do I print a 7shifts report?
• What is the difference between the Worked Hours and Wages Report, and Scheduled Hours and Wages Report?

7shifts Payroll

• Are benefit deduction amounts variable, based on the hours worked by the employee?
• Are reimbursements added to 7shifts Payroll taxed?
• Are there any benefit providers that integrate directly with 7shifts?
• Can a user that is not an Admin in 7shifts process payroll?
• Can Employees complete their onboarding from their mobile devices?
• Can employees edit any tax information or direct deposit information within their onboarding package?

Tip Management

• Tip Payouts
• Tip Pooling

Log Book

• Can I export the Manager Log Book?
• Why am I not receiving Log Book emails?

Team

• Employee Onboarding

• What Does "Reactivation Pending" Mean?
• Why Can't Employees See the Schedule?
• How do I resend a 7shifts invitation?
• Why can't I see all my employees on the Schedule?
• Why is an inactive Employee still showing on the Schedule?
• Why is an Employee's information greyed out?

Schedule

• Why can't a Manager approve Shift Pool requests even with full permissions?
• Can a time off policy bet set up to renew on an employee’s hire date?
• What happens when employee submits a PTO request with no remaining paid hours in the bank?
• Does approved PTO/Sick PTO automatically deduct from available hours?
• Why are some shifts greyed out?
• Can I hide the Labor Budget Tool on the Schedule?

General

• "Your account has been locked."
• Troubleshoot Log In Issues with 7shifts
• Troubleshooting the 7shifts/7punches App
• Contact Us

User Types and Permissions

• What's the Difference between Managers and Assistant Managers?
• Can Managers send out a mass 'Invite Employees to 7shifts' invite?
• If Manager user does not have 'Can view wages' permission, will they see the labour cost data from POS integration in Manager Logbook?
• Can Managers approve other Managers Time Off and Availability?

Apps & Integrations

• Employee not syncing from Toast to 7shifts
• What does "Reason: deactivated on POS" mean on the inactive page?
• Why Doesn’t My Actual Labor Match the Labor Summary in Toast POS?
• Common Issues for Sales Discrepancies
• How does Employee sync work with Toast POS?
• Does Wage/Employee Sync Work both ways between a POS an 7shifts?

Messaging & Notifications

• Can I disable Messaging in 7shifts?