FAQs & Troubleshooting

Time Clocking

• Photo Verification for Employee Punches with 7punches Buddy Punch Prevention
• How can I prevent employees from clocking in outside the restaurant?
• Do I need to reopen the WH&W report and the Tips Pay periods to update changes?
• Why can't my employees clock in on 7punches?
• Does 7punches Support Biometrics?
• How can I see who reopened a timesheet?

For Employees

• "An unknown error has occurred. Please try again later."
• "Wrong email or password. Please try again".
• Can I Access My T4 in 7shifts?
• Can I auto pick up shifts in the shift pool?
• Can I see my hire date in 7shifts?
• Can I see when my 7shifts account was created?

Settings

• When do PTO balances roll over in 7shifts?
• Does setting the 'minimum wage' in my company settings automatically update my employee wages?
• What happens if I change the 'Start Week On' day?
• What is the difference between Warnings and Exceptions?
• Why do changes I made to my name keep resetting?
• How to Recover Data for Deleted Roles

Reports

• Do I need to reopen the WH&W report and the Tips Pay periods to update changes?
• Why are punches missing from the Worked Hours & Wages report?
• Does the Variance Report track wage differences for salaried employees?
• How do I print a 7shifts report?
• What is the difference between the Worked Hours and Wages Report, and Scheduled Hours and Wages Report?

7shifts Payroll

• Accounting Connection FAQs: Quickbooks Online to 7shifts Payroll
• An employee is missing from my YTD upload. How do I add them to 7shifts for payroll?
• Are benefit deduction amounts variable, based on the hours worked by the employee?
• Are reimbursements added to 7shifts Payroll taxed?
• Are there any benefit providers that integrate directly with 7shifts?
• Can 1099 Contractors be included in regular payroll?

Tip Management

• Tip Payouts
• Tip Pooling

Log Book

• Can I export the Manager Log Book?
• Why am I not receiving Log Book emails?

Team

• Employee Onboarding

• "Employee ID must be unique"
• Can I add a new hire if their name is the same as an inactive employee?
• Can I merge two employee profiles?
• Can two employees have the same name?
• How are weekly salaries calculated?
• How can I give a manager access to schedule in multiple departments without appearing as 'No Role'?

Schedule

• Can skill levels be assigned to open shifts?
• Can Managers approve other Managers Time Off and Availability?
• Why is the Labor Budget Tool blank for the rest of the week?
• Can I lock the schedule after I publish it?
• How can I make my schedule not viewable to staff?
• Can I restrict employees to only see their own schedule?

General

• Browser Error: "Sorry, you have been blocked"
• I changed my phone number in my profile. Do I need to update my 2-Step Verification (MFA) phone number too?
• "Your account has been locked."
• Troubleshoot Log In Issues with 7shifts
• Troubleshooting the 7shifts/7punches App
• Contact Us

User Types and Permissions

• What's the Difference between Managers and Assistant Managers?

Apps & Integrations

• Can I report gross sales in 7shifts instead of net sales?
• Clover Sales Data Not Syncing with 7shifts
• Common Issues for Punch Enforcement Sync
• Does 7shifts Report Gross Sales or Net Sales by default?
• Does the employee sync feature sync edits made to employee IDs from Toast?
• Does Time Off Submitted in My Payroll System Sync with 7shifts?

Messaging & Notifications

• Can Admins receive notifications when employees request time off?
• Can I change the time when the Weekly Digest Email Summary is sent?
• Can I disable Messaging in 7shifts?
• Do Admins or Managers receive notifications when an employee submits Shift Feedback?
• Is it possible to disable group messaging for employees only?