Updating or correcting another user's email address

Admins and Managers can update an employee email address in 7shifts to ensure accurate communication and account access. If an employee cannot log in or an invite was sent to the wrong address, follow these steps to update the employee profile.

Things to know

• The new email address must be unique and cannot be associated with any other existing 7shifts account.
• Updating an email address does not change historical payroll, tax, or scheduling data tied to the employee profile.
• If the employee uses Single Sign-On (SSO) like Google or Apple, the login method must match the updated email address.

Update an employee email address

1. Log in to the 7shifts web app.
2. In the left navigation bar, select Team.
3. Select the employee whose email address needs an update.
4. Update the Email field with the new address.
5. Click Save.

Troubleshooting

The email field is greyed out and cannot be edited

This happens when an employee has already accepted their invite and has a verified account. The employee must update the information within their own profile settings. Refer to the article Why is an Employee's information greyed out?

An invite was sent to a wrong or non-existent email and is locked

7shifts prevents certain edits to pending invites to maintain security. You must contact 7shifts Support for a manual override. To maintain account security, 7shifts Support requires identity verification. Before reaching out, gather necessary verification details to expedite your request: full name, current sign-in email, 7shifts account name, Government Issued Photo ID, proof of matching address.

Next steps

Once the email address is successfully updated, users should verify their login credentials and update their password to maintain secure access to their 7shifts account. If the employee still cannot access 7shifts, ensure they are not attempting to use their old credentials.