Updating or correcting another user's email address

In 7shifts, keeping user information accurate is required for smooth communication and account access. If you are an Admin or Manager (with permissions) you can update another employee's email address directly from their profile. In the scenario that you cannot do this, see.

1. Log in to the 7shifts web app.
2. In the left navigation bar, head to Team.
3. Select the employee whose email you want to update.
4. Update the Email field.
5. Click Save.

Once updated, the employee will use the new email address to log in going forward.

Email Updates That May Require Support Assistance

Sometimes, Admins or Managers may face restrictions or technical issues preventing email updates within the app. 

In other cases, the affected user can reach out to 7shifts Support. To maintain security and data integrity, the user will be required to verify their identity before processing changes to user email addresses. Before reaching out, gather necessary verification details to expedite your request: full name, current sign-in email, 7shifts account name, Government Issued Photo ID, proof of matching address.

Ensuring Account Security After Changes

Once the email address is successfully updated, users should verify their login credentials and update their password to maintain secure access to their 7shifts account.