Why is an Employee's information greyed out?
Question
Why can't I edit an employee's details like their phone number or emergency contact?
Answer
If some fields of an employee's personal information is greyed out, this is expected. These fields include their mobile number, emergency contact information, and pronouns.
If your employee needs to update this information, please ask them to log in to their account to do this on their end.
Note: If you need to update an employee's email address in which they no longer have access to, follow the steps in this article: How to update a user's email address