How to update an employee's email address

Updated July 09, 2026 21:23

Admins and Managers can update an employee email address in 7shifts to ensure accurate communication and account access. If an employee cannot log in or an invite was sent to the wrong address, follow these steps to update the employee profile.

Things to know

Important: Managers and Assistant Managers require the "Can edit employees" permission to update an employee's email address.

Updating an email address alone does not restore account access. The employee must accept a new invite to complete the change and log in.
Updating an email address does not change historical payroll, tax, or scheduling data tied to the employee profile.
If an employee has not yet accepted an invite to join, you can update their email using either the web app or the mobile app. However, if the employee has already accepted their invite, the update can only be completed via the web app.
Employees can always update their own email address in their profile settings without losing account access.
If the employee uses Single Sign-On (SSO) like Google or Apple, the login method must match the updated email address.

Employee has not yet accepted their invite

Log in to the 7shifts web app as an Admin or a Manager/Assistant Manager with permissions.
In the left navigation bar, select Team.
Select the employee whose email address needs an update.
Under the Personal tab Login & Security, click Change email.
Update the Email field with the new email address and be sure to keep 'Send invite to this email' checked to re-invite the employee.
Click Save email.
Once the employee accepts their invite, they will gain access to their account.

Open the 7shifts mobile app and log in as an Admin or a Manager/Assistant Manager with permissions.
Tap the more menu ' ☰ ' in the bottom right corner of the app and tap My Team.
Select the employee whose email address needs an update.
Tap on Edit in the top right corner.
Update the Email field with the new email address and Tap Save.
Re-invite the employee by clicking Invite to 7shifts.

Important: Updating the email address automatically expires the previous invite link. A new invite must be sent and accepted before the employee can log in to 7shifts.

Employee has already accepted their invite

If an employee has already accepted their invite but has lost access to their current email, you can update it on their behalf using the steps below.

Note: Only update an email on an employee's behalf if they cannot access their registered email and cannot update it themselves. Doing this will immediately end their current session and lock them out until their new invite is accepted. If they do still have access to their account, it is highly recommended that they update it themselves by following the steps in this article: How do I change my e-mail?

Log in to the 7shifts web app as an Admin or a Manager/Assistant Manager with permissions.
In the left navigation bar, select Team.
Select the employee whose email address needs an update.
Under the Personal tab > Login & Security click Change email.
A confirmation pop-up will appear. Only complete this change if the employee has lost access to their current email. Otherwise, they should update it themselves via their own account.
Click Continue to proceed.
Input the new email address and be sure to keep 'Send invite to this email' checked to re-invite the employee.
Click Change email.
Once the employee accepts their invite, they will gain access to their account.