Engage

Updated October 18, 2023 14:01

The Engage Dashboard helps you keep a pulse on workplace satisfaction. An engaged staff is crucial for higher productivity, satisfied customers, strong workplace culture, and employee retention.

SKIP AHEAD TO:

Most Engaged and Least Engaged

Location Data

⚠️To access the Engage Dashboard, you must be using 7punches or have a POS labor integration enabled.

Viewing the Engage Dashboard

To view the Engage Dashboard on the web app, head to Team > Engage:

1. You will be directed to the current week. You can review previous weeks by using the 'Date Picker.'

2. Accounts with multiple locations can choose which location to review with the Location drop-down menu.

3. You can filter by user type Employee, Manager, and Assistant Manager.

4. Toggle between Week and Month view.

The Employee Engagement section will show you the employees who are 'Most Reliable,' 'Most Eager,' had the 'Most Sick Days,' are 'Most Often Late,' and had the 'Most Dropped Shifts.'

Most Reliable: The employee with the best weekly shift coverage. This employee has the least 'no shows' and is the most punctual this week.

Most Eager: The employee who has bid on the most shifts in the Shift Pool in a week.

Most Sick Days: The employee with the most weekly Sick flags on a location's schedule.

Most Often Late: The employee who has punched in after their scheduled start time the most in a week.

Most Dropped Shifts: The employee who has offered the most shifts into the Shift Pool.

Shift Feedback

The Shift Feedback section shows your average shift score collected from Shift Feedback surveys. You can view your shift feedback responses by clicking on 'View Shift Feedback.'

You'll be taken to the Shift Feedback Snapshot, where you will see all submitted scores, comments, and selected reasons. Use the header to sort your results:

Most Engaged and Least Engaged

The Most Engaged and Least Engaged sections will display the 3 most or least engaged employees. Each employee's level of engagement is determined by several factors including punctuality, shift bids, and dropped shifts over a 4-week span.

By hovering over them you can view their Engage data in these categories:

Location Data

The Location Data section displays the total number of Lates, No Shows, Sick, Shift Bids, and Dropped Shifts for the week. You will also be able to review the variance from the previous week for each category.

Click on 'View Insights' to view the specific Employee stats for that Location.

You can send a message to the employee directly from the stats popup, to address their attendance and engagement.

Lates: The number of shifts in a week where an employee has arrived late for their scheduled start time.

No Shows: The number of occurrences in a week where an employee was scheduled for a shift and did not show up.

Sick: The number of shifts in a week where the 'sick' shift flag was applied.

Shift Bids: The total number of shift bids that occurred in the Shift Pool in a given week.

Dropped Shifts: The total number of shifts dropped into the Shift Pool this week.