Shift Feedback Report
The Shift Feedback Report in 7shifts allows users to filter, sort, and export employee shift feedback responses for tracking and operational analysis.
Things To Know
Important: To access this report, the Shift Feedback feature must be enabled for each individual location profile within the account.
Important: Managers require both the "Can run reports" and "Can view shift feedback" permissions to access this data tracking screen.
- The trend graph monitors the company average shift feedback score alongside team performance metrics over a rolling 90-day window.
- Positive shift feedback includes employee responses rating a shift as Decent, Good, or Great, while negative shift feedback comprises ratings of Bad or Awful.
Navigate and Filter the Report
- Log into the 7shifts web app.
- In the left navigation bar, head to Reports and select Shift Feedback.
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Use the drop-down filters to narrow down the results by specific date ranges, departments, or roles. The summary block positioned directly above the filters calculates the average shift score, total collected responses, and written comments for the designated timeframe.
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Review the data lines on the trend graph to evaluate team score patterns. Adjust the chart resolution by selecting options to group averages by day, week, or month.
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Hover the cursor over any specific graph node to reveal an information card showing the exact average shift score, the volume of responses, and the total count of individual ratings.
Analyze and Sort Detailed Feedback
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Scroll down to the feedback table to evaluate individual employee entries and written notes.
- Click on any column header text to sort table entries in ascending or descending order.
- Click directly on an employee name to navigate to that user profile within 7shifts.
- The Manager on Duty field displays users assigned with Manager or Assistant Manager permissions who are actively scheduled for a shift and has recorded time clocking hours during that specific timeframe.
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Click directly into a trend graph data node to launch the Shift Feedback Snapshot.
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Analyze the Shift Feedback Snapshot to review the explicit volume of scores, text comments organized by rating level, and selected operational reasons.
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Click on any of the commonly selected operational reason tags listed within the window to isolate and filter the main details table for feedback containing those specific tags.