7shifts SMS Notifications
7shifts users can configure alert preferences to receive automated text messages for account invitations, published schedules, and shift changes directly on mobile devices.
Things To Know
Important: Users must input a mobile phone number into the account settings and reside within a supported country to successfully receive automated SMS text alerts.
7shifts notifications can be transmitted via push notification, email, or SMS. Enabling SMS preferences triggers automated text updates for these specific events:
- Two-factor authentication codes
- Welcome invitations to join the company account
- Published schedules
- Schedule updates
- Changes to shifts, including shift pool approvals and shift trade approvals
Australia, Belgium, Canada, Cayman Islands, Dominican Republic, Finland, France, Guam, Guernsey/Jersey, Hong Kong, Iran, Jamaica, Malta, New Zealand, Norway, Puerto Rico, Republic of Ireland, Singapore, Slovakia, South Africa, Spain, United Kingdom (UK), United Arab Emirates (UAE), United States (USA), Virgin Islands (US)
Users who reside outside the supported countries can activate mobile push notifications or email alerts instead.
Enable SMS notifications
Note: Account SMS notification settings do not manage security verification codes or Multi-Factor Authentication (MFA) text messages. If multi-factor verification codes fail to arrive, see What to do if I'm not receiving my 2FA or MFA verification code?
Mobile updates can be sent via text message or push alert. 7shifts recommends configuring mobile push notifications for instant and reliable update delivery.
- Log in to the 7shifts web app.
- Navigate to Settings or select your profile icon, then select My Account.
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Toggle the SMS selection to enable text message notifications.
- Assign the preferred alert delivery mechanism for each notification category. Setting mobile notifications triggers live alerts on your device, while email notifications deliver updates to the registered email address.
Important: Review the Supported SMS notifications article. When turning off SMS text alerts, access the 7shifts mobile application settings and activate push notifications to maintain mobile alert continuity.
Troubleshoot SMS notifications
If automated SMS text updates stop delivering to a mobile device unexpectedly, complete the following verification steps:
- Open the My Account settings screen to confirm that the recorded mobile number is accurate.
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Reset the mobile phone number on file by re-entering the complete digits and clicking Save.
- Open the notification preferences inside the web application or mobile application to check which specific alerts are currently active.
Next Steps
If configuration updates do not restore automated text alerts, contact the 7shifts Support team with the following technical specifications to expedite resolution:
- The mobile hardware device platform type, specified as iPhone or Android.
- The active operating system software version, found in the mobile hardware device settings under General and About.
- The 7shifts mobile application version, located by opening the main menu ☰ and scrolling to the bottom of the navigation area.