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How to access 7helps chat
Whether you have a quick question or a complex technical issue, our team is here to help you get back to running your restaurant.
Our commitment to you: We are evolving our chat-based support experience to ensure you get faster, smarter, and more personalized help. As we grow and refine this new experience, there may be a few growing pains along the way. We’re committed to working through them to get this right for you. By focusing on 7helps chat, we can:
- Provide instant, 24/7 assistance for common questions so you never have to wait.
- Starting in chat helps us gather the details upfront so we can provide a solution quickly, without the back-and-forth.
- Skip the hold music. You can start a conversation on your terms and get the help you need while managing your floor.
If you navigate away from the page, your conversation will still be there. We'll even send you a notification to your email address once an agent responds, so you're not waiting by your computer.
Use the tabs to change your viewing preferences via the mobile or web app.
- Log in to your Account on the mobile app.
- Tap on the More menu
.
- Tap on 7helps to send a message to our team:
- Log in to your Account on the web app.
-
In the left navigation bar, select Help:
Hours of Operation
Pacific Daylight Time (PDT)
Weekday Hours (Monday - Friday)
Chat 6:00 AM - 4:00 PM
Weekend Hours (Saturday - Sunday)
Chat 8:00 AM - 4:00 PM
Mountain Time (MT)
Weekday Hours (Monday - Friday)
Chat 7:00 AM - 5:00 PM
Weekend Hours (Saturday - Sunday)
Chat 9:00 AM - 5:00 PM
Central Daylight Time (CDT)
Weekday Hours (Monday - Friday)
Chat 8:00 AM - 6:00 PM
Weekend Hours (Saturday - Sunday)
Chat 10:00 AM - 6:00 PM
Eastern Daylight Time (EDT)
Weekday Hours (Monday - Friday)
Chat 9:00 AM - 7:00 PM
Weekend Hours (Saturday - Sunday)
Chat 11:00 AM - 7:00 PM
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