What to do if I'm not receiving my 2FA or MFA verification code?
Multi-Factor Authentication (MFA) and 2-step verification codes sent via text message ensure secure access to your 7shifts account. If these verification codes are not delivered during login or payroll actions, device configuration or carrier network blocks are typically the cause.
Issue
A user does not receive the Multi-Factor Authentication (MFA) or 2-step verification code via text message when attempting to log in or complete payroll actions in 7shifts.
Cause
Verification code delivery failure can happen due to mobile carrier network delays, incorrect phone numbers saved on the user profile, active device spam filters, or mobile carrier plans that block short-code and premium SMS messages.
What To Do
- Enter your saved backup codes to complete the login or payroll action if the verification text message does not deliver. Learn more about 2-Step Verification for 7shifts Pay Products.
- Check for Service Delays. Occasionally, there may be delays from SMS providers. Wait a few minutes to see if the code arrives.
- Verify that your phone number is correct. If you cannot log in to check your user profile, ask a 7shifts Admin or Manager to confirm the phone number listed on your profile.
- Restart your mobile device and check the app store for any available updates to the 7shifts app.
- Check your mobile device settings to confirm that the 7shifts verification phone number (1-559-513-8718) is not blocked or marked as spam.
- Disable the "Filter Unknown Senders" feature in your iOS messages settings, or check your mobile device's junk and spam folders. Learn how to manage spam messages on your iPhone here.
- Contact your mobile network provider to confirm that your mobile plan does not block premium SMS or short-code messages. You can also ask the mobile network provider to refresh your network connection or reset your SIM card settings.
⚠️ Important: If an MFA delivery failure blocks you from running 7shifts Payroll or completing a payout, consider asking another account Admin to complete the task to avoid processing delays.
Issue Unresolved
If the mobile device troubleshooting steps do not fix the verification code delivery block, you must contact the 7shifts support team to request a manual MFA reset. Resetting MFA can increase account security risks, so explicit confirmation of this risk is required before 7shifts proceeds.
For account safety and security, you must provide the following verification items to the support team:
- A government-issued photo ID, such as a driver's license or passport, that displays your full name, photo, and address.
- A proof of address that matches your photo ID, such as a utility bill, bank statement, or 7shifts pay stub.