Can multi-factor authentication (MFA) be reset for inactive employees?

Question

How can MFA be reset for inactive employees?

Answer

No. If an inactive employee cannot bypass MFA to access their tax documents or pay stubs, they must reach out to their former employer directly.

7shifts is unable to provide account-specific information or reset MFA for inactive users. Former employers can provide the necessary documents (such as W-2s or pay stubs) directly to the inactive employee.