Why is my Employee not receiving their invite?

If you've sent an invitation to an Employee to join your 7shifts Account, but they are not receiving it, here are a few steps you can take:

  1. Check that their e-mail address has been entered correctly without any typos or misspellings.

  2. Ask the Employee to check their spam and junk folders. Or, search for "7shifts" in their mailbox search bar.

  3. Try resending the invitation. To do this, head to their Employee profile and hit "Resend invitation".

  4. Ask the employee to add 7shifts.com to their email's whitelist or safe senders list. 

  5. Enter a different e-mail address in their employee profile, and send them a new invitation.


Issue Unresolved

Start a chat with our Support team by clicking on the blue icon at the bottom right of your screen. To expedite the process, please provide the first name, last name, and e-mail of the affected Employee.

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