Why is my Employee not receiving their invite?
When an employee doesn't receive their 7shifts invitation email, the issue is usually a spam filter, a typo in the email address, or a delay from their email provider. iCloud email addresses can experience delays outside of 7shifts' control due to how iCloud handles incoming mail.
Important: If the employee's email address was created within the last 24 hours, the inbox may not be fully set up yet. Make sure the new email address is receiving other mail before sending the 7shifts invitation.
Steps to resolve an undelivered 7shifts invitation
- Check that the employee's email address was entered correctly, with no typos or misspellings.
- Ask the employee to check their spam and junk folders, or search for "7shifts" in their mailbox.
- Ask the employee to add 7shifts.com to their safe senders list or whitelist.
- Resend the invitation by going to the employee's profile (or hovering over their name on the Schedule page) and selecting Resend invitation.
- If the employee uses an iCloud address, allow extra time for delivery before resending.
- If the issue continues, update the employee's profile with a different email address and send a new invitation.
Issue Unresolved
Contact the 7shifts Support team. To help resolve the issue faster, include the affected employee's first name, last name, and email address in your message.