Why is my Employee not receiving their invite?

Question

Why hasn't my employee received their invite email?

Answer

If you've sent an invitation to an Employee to join your 7shifts Account, but they are not receiving it, here are a few steps you can take:

• Check that their e-mail address has been entered correctly without any typos or misspellings.
  
  
• Ask the Employee to check their spam and junk folders. Or, search for "7shifts" in their mailbox search bar.
  
  
• Try resending the invitation. To do this, head to their Employee profile (or, hover over their name on the Schedule page) and hit "Resend invitation". If you are reactivating an Employee, you must first cancel the reactivation request and send them a new one.
  
  
• Ask the employee to add 7shifts.com to their email's whitelist or safe senders list. 
  
  
• Enter a different e-mail address in their employee profile, and send them a new invitation.
  
  

Issue Unresolved

Get in touch with our Support team. To expedite the process, please provide the first name, last name, and e-mail of the affected Employee.