How to fix Unassigned tips in the Tip Pool report

Question

Tips and sales data are appearing in the "Unassigned Tips" row of the Tip Pool report instead of being linked to a specific employee.

Answer

Unassigned tips occur when 7shifts cannot link POS data to a specific employee profile or role. This happens when 7shifts receives information from your POS integration but does not have a designated "home" for that data within your settings.

Why this happens

• Employees may have unmapped or ignored profiles.
• Staff members might be missing active time punches for the period they earned tips.
• Punches may be missing an assigned role, which prevents 7shifts from distributing tips properly.
• Tips may be processed under generic "ghost profiles" or takeout accounts (delivery/mobile orders) in the POS that are not mapped in 7shifts.

What to do

1. Ensure all staff members are correctly mapped between your POS and 7shifts.
2. In 7shifts, go to Time Clocking and select Review next to the correct pay period to verify active punches.
3. Add a role to any punches that do not have one selected.
4. Verify if tips were processed under generic roles in your POS and set up an "Unassigned-only Contribution" in 7shifts to redistribute delivery or mobile order tips.