How to update an employee's email address
Admins and Managers can update an employee email address in 7shifts to ensure accurate communication and account access. If an employee cannot log in or an invite was sent to the wrong address, follow these steps to update the employee profile.
Things to know
Important: Managers and Assistant Managers require the "Can edit employees" permission to update an employee's email address.
- The new email address must be unique and cannot be associated with any other existing 7shifts account.
- Updating an email address does not change historical payroll, tax, or scheduling data tied to the employee profile.
- If the employee uses Single Sign-On (SSO) like Google or Apple, the login method must match the updated email address.
- Employees can always update their own email address in their profile settings without losing account access.
- Updating an email address alone does not restore account access. The employee must accept a new invite to complete the change and log in.
Employee has not yet accepted their invite
If the employee hasn't accepted their original 7shifts invite, their email address can be updated without any impact to their account access.
- Log in to the 7shifts web app as an Admin or a Manager/Assistant Manager with permissions.
- In the left navigation bar, select Team.
- Select the employee whose email address needs an update.
- Under the Personal tab > Login & Security click Change email.
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Update the Email field with the new email address and be sure to keep 'Send invite to this email' checked to re-invite the employee.
- Click Save email.
- Once the employee accepts their invite, they will be able to gain access to their account.
Important: Updating the email address automatically expires the previous invite link. A new invite must be sent and accepted before the employee can log in to 7shifts.
Employee has already accepted their invite
If the employee has already accepted their invite and has an active 7shifts account, updating their email on their behalf will end their current session and lock them out of their account.
Important: Only update an email on an employee's behalf if the employee cannot access their registered email and cannot update the address themselves. Employees can update their own email by following the steps in this article: How do I change my e-mail?
- Log in to the 7shifts web app as an Admin or a Manager/Assistant Manager with permissions.
- In the left navigation bar, select Team.
- Select the employee whose email address needs an update.
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Under the Personal tab > Login & Security click Change email.
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A confirmation pop-up will appear. Only complete this change if the employee has lost access to their current email. Otherwise, they should update it themselves via their own account.
- Click Continue to proceed.
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Input the new email address and be sure to keep 'Send invite to this email' checked to re-invite the employee.
- Click Change email.
Important: The employee's current session ends immediately when their email is updated by a Manager or Admin. They will be locked out and won't be able to log in until they accept the new invite via email.