How to Cancel your Company Account

February 07, 2022 17:31

⚠️ If your business has been affected by COVID-19, please Click here instead.

⚠️ If you are on a free trial, your account will expire automatically at the end of your trial period. A cancellation is not required if the account is still on trial.

⚠️ All cancellation requests must come from the Administrator of the 7shifts account.

However, if the Admin is no longer with the company, we require a quick phone call to confirm the billing and credit card details on your account.

To request a cancellation via live chat:

1. While you're signed in to your account at app.7shifts.com, click on the support chat icon in the bottom right corner of the webpage.

2. When the chat window opens, you'll be prompted to select the topic of your request. Select the 'Billing change' option.

3. Next, you will need to confirm if you are an Admin of the account. If you are an Admin, select 'Yes, I'm the admin.'

⚠️ If you are not the Admin of the account or are unsure if you are, our team will be able to assist in notifying the existing Admin about your request. However, only an Admin can authorize billing-related changes.

4. Next, select 'Request to cancel.'

From there, our team will respond back to assist with the request. In some circumstances, we may ask to confirm a few details to ensure your request is processed correctly.

To request a cancellation via email:

1. Please email cancellation-request@7shifts.com from an email address associated with an Administrator on the account. An email template is provided below:

Subject: Cancellation request for [your company]

Hi 7shifts,

I would like to request the cancellation of my 7shifts service for the Company indicated below. Please cancel my service at the end of the current billing cycle.

7shifts Company name:
Name on the credit card on file:
Last 4 digits of the credit card on file:

Reason for cancelling:

Thanks!

⚠️ Please Note: The Admin email address, Company name, and basic credit card details are necessary to ensure the person requesting cancellation is authorized to do so.

2. Our Support team will respond back within 1-2 Business days with confirmation. In some circumstances, we may ask to confirm a few details to ensure your request is processed correctly.

We're always looking to improve our product and appreciate any and all feedback!