⚠️ To cancel your Account, we require that you verify yourself as the Admin and Account holder.
This verification step protects you and account-sensitive information from any potential malicious activity against your Account. If you fail to verify yourself, the Account will not be cancelled.
⚠️ If you are on a free trial, your account will expire automatically at the end of your trial period. Cancellation is not required if the account is still on trial.
To request a cancellation via live chat:
1. While you're signed in to your account at app.7shifts.com, click on the support chat icon in the bottom right corner of the webpage.
2. When the chat window opens, you'll be prompted to select the topic of your request. Select the 'Billing change' option.
3. Next, you will need to confirm if you are an Admin of the account. If you are an Admin, select 'Yes, I'm the admin.'
4. Next, select 'Request to cancel.'
From there, our team will respond back to assist with the request. In some circumstances, we may ask to confirm a few details to ensure your request is processed correctly.