How to deactivate or reactivate a location

Location deactivation allows you to temporarily pause billing and operations for a specific location without completely deleting its historical data. This ensures you are not charged for the location while it is inactive, while providing the flexibility to resume operations later.

Things to Know

• Deactivated locations are removed from your next billing invoice immediately.
• If you have salaried employees assigned to the deactivated location, reactivating it will default their salary allocation for that location to 0%. You will need to manually update their allocation after reactivation.
• Most data for deactivated locations will be retained for up to two years. However, some items can't be restored when the location is reactivated, including scheduling templates, hiring data, and task templates. We recommend backing up any important data before deactivating.
• 7shifts recommends backing up important data before proceeding with deactivation.

Deactivate a location

1. Log in to the 7shifts web app as an Admin.
2. Go to Settings > Locations, Departments & Roles.
3. Click the Active tab.
4. Find the location and click the three dots (More Options) icon.
5. Select Deactivate Location.
6. Enter the reason for deactivation and any feedback for 7shifts.
7. Confirm the action in the pop-up window.
   

Reactivate a location

You can reactivate a location at any time to resume operations and billing. A valid payment method must be on file to complete this process.

1. Log in to your 7shifts account as an Admin.
2. Go to Settings Locations, Departments & Roles.
3. Click the Inactive tab.
4. Find the location and click the three dots (More Options) icon.
5. Select Reactivate Location.
6. Confirm the reactivation in the pop-up window.

If a location cannot be reactivated, it may have been moved to a different 7shifts account. Moved locations cannot be reactivated from their original account to avoid data duplication across multiple 7shifts accounts. Please contact support if you have any questions. 

Next Steps

Once a location is deactivated, it moves to the Inactive tab. You will no longer be able to schedule shifts or access employee data for that location in active workflows, though it remains visible in certain settings for reference.


If a location was deactivated during a pay period, a deactivated indicator will appear permanently on the relevant Pay history records for any affected salaried employees. This helps maintain an accurate record of how salary was allocated at that time.