Shift Pool Notifications for Admins & Managers

When an employee requests to take a shift from the Shift Pool or trade a shift with another employee, 7shifts sends an email, SMS, or push notification to Managers and Admins.

Things To Know

• Notification routing depends on user type, permissions, and account settings.
• Admins, Managers, and Assistant Managers can customize personal notification preferences to enable or disable specific alerts.
• When a shift is put "Up for Grabs", Admins, Managers, and Assistant Managers only receive notifications if they are assigned to the specific Department and Role of that shift.
• Admins can update account Shift Pool settings for the entire account within Company settings.

Manager and Assistant Manager Notifications

Managers and Assistant Managers receive notifications for Shift Pool requests when the following conditions are met:

• The user is configured as a Manager or Assistant Manager user type in 7shifts.
• The request originates from employees assigned to the Manager's specific Locations and Departments.
• The Manager has the "Can approve/decline shift pool requests" permission enabled.

Admin Notifications

Admins receive notifications based on their specific profile settings:

• Admins not set as "Visible to team": These users receive notifications for all Locations and Departments, excluding "Up for Grabs" shifts. 
• Admins set as "Visible to team": These users only receive notifications for the Locations and Departments they are assigned to, provided they have enabled "Appear on schedule" within their employee profile and will only receive a notification when the shift is put "Up for Grabs" if they are assigned the Role of the shift. 

Employee Notifications

7shifts sends the employee a notification once their shift has been successfully picked up. 

Next Steps

To manage these requests after receiving a notification, please see our guide on how to approve or deny Shift Pool requests.

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