Levels of Hierarchy - User Types

When setting up a new user within your 7shifts account, there are several levels of access that they can be granted based on their user type. 

There are 4 possible levels of user hierarchy in 7shifts:
1. Administrator
2. Manager
3. Assistant Manager
4. Employee


Administrator

  • The Admin is the person who creates the 7shifts account.
  • The Admin user type is the 'superuser' and has access to edit and view everything within the 7shifts account, including the Company Settings
  • The Admin may add and delete Locations, change billing information, and upgrade plan types.
  • Admins can add / edit all Managers, Assistant Managers, and Employees.
  • Admins can update the Manager permissions for all Managers and Assistant Managers.
  • The Admin user type can only be set or updated by 7shifts Support (contact support@7shifts.com) and must be requested by another Admin user. 
⚠️ Admins will be unable to make changes to other Admins' user profiles.


Manager

  • Managers will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Managers can add / edit Assistant Managers and Employees. They cannot add / edit Admins or other Managers.
  • Managers can only grant Assistant Managers the same permissions that they themselves have.
  • Managers can only have their permissions updated by an Admin.
  • Individual Manager permissions are listed here.


Assistant Manager

  • Assistant Managers will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Assistant Managers can only add / edit Employees. They cannot add / edit Admins, Managers, or Assistant Managers.
  • Assistant Managers can only have their permissions updated by an Admin or Manager.
  • Individual Assistant Manager permissions are listed here.
⚠️ Assistant Managers are only available on the Entrée plan or higher.

Employee

  • Employees will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Employees cannot add or edit anyone within the 7shifts account.
  • They can update their own contact information, but only if they have a profile already created for them by their Admin or Manager / Assistant Manager.
  • They can view their own schedule and hours or submit requests for things like Availability, Time Off, or the Shift Pool.
⚠️ Users are added as Employees by default if a user type was not selected when creating their user profile.

Click here for more information on how to make users Managers or Assistant Managers.
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