How to update an Employee's SSN in 7shifts Payroll

Updated January 02, 2025 21:40

Question:

As an employer using 7shifts payroll, am I able to update an employee's SSN tied to their 7shifts profile?

Answer:

Employers using 7shifts Payroll can add or edit an employee's SSN if:

The SSN entered during onboarding is invalid.
The SSN is missing.

⚠️ Important: Employees missing an SSN or with an invalid SSN will not receive payments and will block the entire payroll from running.

To resolve, Employers should:

Update the SSN in the steps provided below, or
Remove the employee from the payroll to unblock the rest of the payroll. Once the correct SSN is entered, run an off-cycle payroll for those employees who had invalid IDs.

Employer Steps to Update Employee SSN:

To update or edit an employee's SSN, employers can follow the steps below:

Login to the 7shifts web app as an admin.
Navigate to Payroll > Run Payroll > Employees and filter the list to view employees who are "Blocked for Payroll."
Hover over the employee’s payroll status and select Review Details
Add or update the SSN field as required.

⚠️ Note: If the SSN field is greyed out and cannot be updated by the employer, the employee will need to update it themselves. Learn how here.