1. 7shifts
  2. Apps and Integrations
  3. POS Integrations

Common Issues for POS Labor Discrepencies

Updated

If you’re noticing that the labor calculations in 7shifts doesn’t align with your POS system, several factors might be causing these discrepancies. Understanding these common issues and their resolutions can help ensure accurate labor data between systems.

Labor Data Overview

To check the status of your POS labor settings, head to Apps & Integrations > My Integrations > click on your POS > Settings > Labor. Actual Labor should always be toggled on to ensure data is coming through:

Pro Tip! If your POS system doesn't support a way for you to track labor data, look no further with 7punches (complimentary with your 7shifts account)!

Keep track of your teams' time and attendance with our integrated time clocking app that you can use anywhere. 7punches is your central hub for labor data and is a convenient solution for accurately recording worked hours. By using 7punches, you establish a reliable source of truth that seamlessly integrates with the 7shifts ecosystem (such as reports, tip pooling, payroll processing, and tip payouts).

Common Causes of Labor Discrepancies

A. Mismatched Roles and Wage settings are one of the most common causes of labor discrepancies. This happens when employees don’t have wages set for their assigned roles in 7shifts. Without this, the system won’t be able to calculate the correct labor costs. To fix the issue: 

  • Review and update wages in 7shifts either for an individual profile or in bulk.
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  • If Wage Sync isn’t available, compare and adjust wages in 7shifts to match the POS.

  • If Wage Sync has been enabled for the account, update the wages in your POS for each job/role. This will subsequently sync to 7shifts.

  • Wage-Based Roles can be enabled by the Admin of the account to ensure that employees' wages are correctly assigned based on their roles.

B. Unmapped employees or roles won’t sync time and wage data from your POS. To fix this, review the Mapping Page in your 7shifts account:

    1. Log in to the web app as an Admin or Manager/Assistant Manager with permissions.
    2. In the left navigation bar, head to Apps & Integrations > Mappings.
    3. View the All Mapping Status to check for any missing or incomplete mappings for employee wages.


C. Missing Roles. Unmapped Employees and Roles If no role is assigned to a punch, and wage-based roles are enabled, no wage can be applied. Assign one by reviewing the pay period under Time Clocking in 7shifts:

  1. Log in to 7shifts.
  2. Go to Time Clocking.
  3. Click Review next to the relevant pay period.
  4. Locate the affected punch and click the edit icon next to it.
  5. Select a role from the dropdown menu.
  6. Click Save.

Troubleshooting

If you continue to experience discrepancies between 7shifts and your POS system, our team is here to help troubleshoot the root cause! This includes checking configuration settings, comparing data from both platforms and providing further guidance.

To expedite the resolution process, please provide our team with the following information (screenshots are most welcome too!):

  1. A Report from your POS System outlining the Total Sales & Labor Costs from the last couple of days.

  2. A description of the discrepancy you are encountering, including the numbers, affected employees, and timeframe where they are not aligned between 7shifts and your POS.

This information will help our team to narrow down the possible causes, identify patterns and investigate accordingly. Once you've compiled this information, get in touch with our Support team start a chat with us!

 

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