Why am I not receiving Log Book emails?
Log Book summary emails in 7shifts stop arriving when notification settings are disabled, location assignments are missing, or the Log Book wasn't sent for that day. This is sometimes described as missing end-of-day emails or Log Book summaries not being delivered.
What To Do
Work through each check below to find what's causing the missing Log Book emails.
- Go to Settings > My Account > Notifications and confirm that Manager Log Book is enabled.
- Confirm you're assigned to the locations you want to receive summaries from. If you're not sure, a higher-level user can check and update your location assignments. See how location assignments work.
- If the Log Book is set to auto-send, check that at least one log entry was made for that day. The Log Book won't send automatically when all categories are blank. A failed auto-send shows a red status update in the Log Book:
- If the Log Book is sent manually, confirm that a team member clicked Send now in the Manager Log Book. The Log Book won't be delivered if no one clicked the button. A successful manual send shows a green status update:
- Check your junk or spam folder. Add notifications@7shifts.com to your email allowlist so future Log Book emails aren't filtered out.
Issue Unresolved
Contact our Support team. Include the receiving email address in your message to help us look into it faster.