Troubleshooting 7shifts Payroll

Issue
A user with recorded time punches does not appear in the payroll draft list.

What To Do
Verify that a wage is set in their employee profile with an accurate "effective wage date".

Here are a few reasons why wage/salary may be incorrect:

• Modifications to wages/salaries, and their effective dates.
• Transitions between wage and salary settings (or vice-versa).
• Missing wage/salaries for roles with actual labor.
• Absence of recorded breaks.

Our Payroll team will reach out to you and the affected Employee via e-mail to confirm your Employee's banking details. Once received, please click on the secure link and follow the steps to update their banking information.

If you've submitted payroll and realize a mistake has been made, there may be a chance to cancel the payment for an employee. However, this is not guaranteed due to specific cut-off times, especially if the payroll is already in the Processing stage.

Please contact support for guidance.

Salaried employees don’t need worked hours to appear in payroll, but they must meet certain requirements:

1. Complete personal information to ensure their legal name and address are entered. To verify this, head to their employee profile > Personal tab > enter their legal/personal information if there is none.
2. Complete hire date and a termination date (that doesn't block/prevent them from being included in payroll). To verify this, head to their employee profile > Employment tab > ensure a hire date is set (if there is a date showing as terminated, create a second employment period/hire date).

Issue: You're seeing overtime hours calculated in your payroll report, even though the employee's total hours for the pay period don't meet your standard overtime criteria (i.e., are less than 40, for example), which is unexpected.

Explanation:

• Work Week vs. Pay Period: 7shifts calculates overtime based on your defined "work week," which is a fixed 7-day period (e.g., Monday-Sunday). This work week is separate from your payroll's pay period.
• 'Start Week On' Impact: The "Start week on" setting in 7shifts determines when the work week begins. If your work week starts on Monday, but your pay period starts on Saturday (see example below), 7shifts will still calculate overtime based on the Monday-Sunday work week, even if those days fall outside the strict pay period. This can cause discrepancies.
  • The "Start week on" setting can be updated in your 7shifts Company Settings. Learn more here. 
• Example Breakdown:
  • Your pay period starts on Saturday.
  • Your 7shifts work week is set to start on Monday.
  • When calculating overtime, 7shifts looks at the employee's hours from the preceding Monday to the current Sunday, which includes hours from the previous pay period. This may result in overtime calculations, even if the pay period itself shows less than 40 hours.

Solution:

• Align Work Week and Pay Period: To ensure overtime calculations accurately reflect your pay period, adjust the "start week on" in 7shifts to match the starting day of your pay period. In your example, change the "start week on" from Monday to Saturday.
• Consider potential carry over: When changing the start day, be aware that you will be changing the week that overtime is calculated on. Make sure to review the information after changing the start day to ensure the information is correct.

Key Takeaway: Understanding the distinction between the work week and the pay period is crucial for accurate overtime calculations in 7shifts. Adjusting the "start week on" setting ensures these calculations align with your payroll requirements.