Troubleshooting 7shifts Payroll

In this article, you'll find suggested solutions to help you navigate a variety of common Payroll topics.

What to do

Bank Validation Failed for an Employee.

Our Payroll team will reach out to you and the affected Employee via e-mail to confirm your Employee's banking details. Once received, please click on the secure link and follow the steps to update their banking information.

An Employee Was Not Paid.
In this scenario, the quickest solution would involve running an off-cycle payroll to ensure prompt payment for the Employee.

Click here to learn more about running an off-cycle payroll.
An Employee Was Overpaid.
In this scenario, you can choose to either (1) adjust your Earnings on the next Payroll to balance out the discrepancy, or (2) void and reissue the Employee's Pay. If you'd like to go with option (2), click on the blue icon at the bottom right of your screen to start a chat with us and our Payroll team will be in touch soon.
Employees who are paid a salary and request unpaid time off.
At this time, users who are paid a salary and request unpaid time off will not be reflected in labour reporting.

To account for this in the meantime, you may wish to to do the following during their requested unpaid time off: (1) deactivate them, or (2) remove their wage from their user profile.  After their time off is complete, you may return their profile settings to their original state.

Running Payroll? Please remove them before running payroll.

Situation Unresolved

Check out our FAQs section for more information about Payroll!

Got more questions? Reach out to your Implementation Manager or get in touch by clicking on the blue icon at the bottom right of your screen.

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