Troubleshooting 7shifts Payroll

Issue
A user with recorded time punches does not appear in the payroll draft list.

What To Do
Verify that a wage is set in their employee profile with an accurate "effective wage date".

Here are a few reasons why wage/salary may be incorrect:

• Modifications to wages/salaries, and their effective dates.
• Transitions between wage and salary settings (or vice-versa).
• Missing wage/salaries for roles with actual labor.
• Absence of recorded breaks.

Our Payroll team will reach out to you and the affected Employee via e-mail to confirm your Employee's banking details. Once received, please click on the secure link and follow the steps to update their banking information.

In this scenario, the quickest solution would involve running an off-cycle payroll and manually entering the hours worked to ensure prompt payment for the Employee.

To ensure consistency in reporting (for ex: between payroll and historical timesheets), add the hours in manually in time clocking.

Click here to learn more about running an off-cycle payroll. 

In this scenario, you can choose to either:

(1) adjust your Earnings on the next Payroll to balance out the discrepancy.

Or, (2) attempt to void and reissue the Employee's Pay (if it has been less than 5 banking days). To go with this option, start a chat with us and our Payroll team will be in touch soon.
If you have paid the Employee by paper check, reach out to your bank to cancel the check and start a chat with our Payroll team to remove the payroll item.

If you've submitted payroll and realize a mistake has been made, there may be a chance to cancel the payment for an employee. However, this is not guaranteed due to specific cut-off times, especially if the payroll is already in the Processing stage.

Please contact support for guidance.

At this time, users who are paid a salary and request unpaid time off will not be reflected in labour reporting.

To account for this in the meantime, you may wish to to do the following during their requested unpaid time off: (1) deactivate them, or (2) remove their wage from their user profile.  After their time off is complete, you may return their profile settings to their original state.

Running Payroll? Please remove them before running payroll.