Tip Payouts Setup Guide

 


Counting cash tips and ensuring there is enough on hand can cause unnecessary challenges at the end of a long day. With Tip Payouts, you can eliminate all the extra steps and digitally transfer earned tips directly to your employee's debit accounts! As this is an immediate transfer, you and your employees won't have to wait around on-site or for payroll to receive their tips. 

Prerequisites

⚠️ This feature is only available for Accounts located in the U.S.

⚠️ Employees must have (1) a debit card and (2) use the 7shifts mobile app in order to receive funds.

⚠️ You can only initiate a tip payout on the web app.

Pro Tip!

We recommend that you enable 2-step Verification for an added layer of protection and security. Once enabled, we'll send a message to your trusted phone number whenever
a new payout batch is initiated, or a new float amount is set. If the person isn't you, we'll stop
them from taking either action. Click here to learn more!

SKIP AHEAD TO:

Enabling Tip Payouts

Setting up a Float

Inviting Employees 

Sending your first Payment


Tip Payout Reports

Frequently Asked Questions


Enabling Tip Payouts

  1. Login as an Admin.

  2. In the left navigation bar, head to Tip Management.

  3. Select Tip Payouts.

  4. Click Get Started to begin setup!

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Setting Up a Float

⚠️ Please Note

  • A maximum limit of $ 30 000 that can be held per Location. In-app, you can initiate a float setup of up to $20 000. To initiate a float setup of $ 30 000, please click on the Book a Call button on the Edit Float Amount screen.
  • Each Location will require Tip Payouts to be set up individually (even if the funds will be taken out of a shared bank account).
  • A maximum amount of $2000 can be sent to an Employee per day.
  • If a float amount needs to be refunded, please reach out to our team (tippayouts@7shifts.com) for assistance.
  • It may take 5 business days for the initial setup funds to appear within the Account.

To get started, you'll be connecting your restaurant's bank account and setting a minimum float reserve in 7shifts :

  1. Login as an Admin.

  2. In the left navigation bar, click Tip Management > select the Tip Payouts tab.

  3. Click the green Get Started button (or Book a demo with us!).

  4. Select your Location from the dropdown menu > click Next:



  5. Click Next to begin setting up your float.

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  6. Set your Float amount > click Next. Select a minimum amount that you want in your Account at all times. We recommend that you set a float of 4x the number of tips from your busiest day to account for bank processing times.

    A maximum limit of $ 30 000 can be held per Location. In-app, you can initiate a float setup of up to $20 000. To initiate a float setup of $ 30 000, please click the Book a Call button.

    Once set, 7shifts will automatically top-up funds into the Account when the balance falls below the amount you have set. The regular float top-up funds can take up to 2-3 business days to process.

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  7.  Select who covers your transaction fee > and click Next:

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  8. Verify your identity or click Skip it for now to complete it later on your Tip Payouts Dashboard. We require the bank account owner/Admin to complete this step before sending a Tip Payout. 

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  9.  Select an account for payouts. You'll have the flexibility to (1) connect a new bank account:

    Screenshot 2023-09-29 at 3.26.05 PM.png

    Or, (2) choose an existing bank account. Only bank accounts previously set up in your user profile will be displayed:

    Screenshot 2023-09-29 at 3.35.50 PM.png

    Depending on your selection, follow the on-screen prompts to securely connect your bank account.

    ⚠️ If your financial institution is not supported on the web app, start a chat with our Support team for further assistance. Please note that you will be required to provide proof of ownership for security and reporting purposes.

  10. Click Confirm transfer to confirm your Bank Account and payment selection.

    Depending on your bank, the initial setup funds can take up to 5 business days to appear in the Account.
  11. Hit Done, and you have successfully set up this Location's Float! We'll let you know when you can expects funds in your Account:

    Screenshot 2023-10-27 at 4.34.54 PM.png

Click here to learn more about editing your float!


Inviting Employees to Tip Payouts

⚠️ Managers and Assistant Managers (with permissions: Can invite payees, Can process payouts) will be able to process payout batches, invite employees, and send batches to employee profiles.

⚠️ The user who initiates the batch cannot be included in the batch as a payee.

    1. Login as an Admin or Manager/Assistant Manager

    2. In the left navigation bar > select Tip Management > select Tip Payouts > click on Employees tab.

    3. Set your Location from the dropdown menu, and select + Invite Employees:


    4. Use the search bar to locate and add their profiles > hit Send invites:

      Screenshot 2023-09-29 at 4.02.35 PM.png

    5. Once the invitations have been sent, your Employees will receive a push notification on their mobile devices, and an email prompting them to accept their invite (depending on their unique notification settings).

      To guide them through this process, feel free to share with them this handy link: Accepting your invite!

      Screen_Shot_2023-02-03_at_10.10.19_AM.png

    6. You can always return to the Employees tab to review the status of the invitations. Use the filters to switch between locations, and narrow down your search by Payee status:

      Screenshot 2023-09-29 at 4.04.04 PM.png


      Click on the More Options icon  Screen_Shot_2022-12-01_at_5.26.25_PM.png  to resend a payee's invite, or unlink their profile:

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Sending your first Payment Batch

Be sure to complete your Tip Payouts Setup Checklist. We rely on the data and configurations you have set to ensure accurate tip information across your 7shifts account. 

Click here to learn more!


Tip Payout Reports

⚠️ Managers/Assistant Managers require permissions: Can run reports, Can invite payees, Can process payouts.
  1. Login as an Admin/Manager/Assistant Manager.

  2. Click Reports in the top navigation bar.

  3. Select Tip Payouts in the left-hand menu.

  4. Use the filters to set a date range and Location.

  5. If you'd like, you can export the report as a CSV file.

 

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