Fix tip pool errors when your plan no longer includes Dayparts

When downgrading your 7shifts plan no longer includes Dayparts, tip pools that were set to calculate by Daypart can distribute incorrect tip amounts. For example, an employee who worked fewer hours can receive more tips than an employee who worked longer. The tip pool overview still shows Dayparts, but your plan no longer supports them, and that mismatch causes the calculation error.

Change your tip pool calculation frequency to daily

You need to save each affected tip pool with a daily calculation frequency. Repeat these steps for every tip pool that was set to calculate by Daypart.

1. In the left navigation bar, select Tip Management > Tip Pooling.
2. Select the three dots next to the tip pool, then select Edit pool.
3. Set the calculation frequency to Daily. Only Daily and Weekly appear when you edit the pool, and some pools already show Daily.
4. Select Save, even if the pool already shows Daily.

Issue Unresolved

If your tip pool amounts still look wrong after you save every affected tip pool as Daily, contact 7shifts Support with any supporting reports from your POS system.

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