How to fix employee wage updates not saving

Issue

When attempting to update an employee's wage in 7shifts, you click save, but the changes do not reflect on the employee profile or appear to revert to the old amount. This usually happens when the system encounters a conflict with existing historical wage data.

Cause

This issue occurs if the "new" wage you are entering matches a wage that previously existed for that employee. 7shifts Payroll may not recognize the update as a fresh change because the value already exists in the employee's history. To fix this, we just need to give the system a little "nudge" to recognize the new entry.

What to do

To resolve this, you can perform a "nominal update." This forces 7shifts Payroll to override the historical data and accept your new rate. Follow these steps to get that wage updated:

1. Log in to the 7shifts web app.
2. In the left navigation bar, select Team and click on Employees.
3. Select the Employee Profile you wish to edit.
4. Click on the Wages & Payments tab.
5. Under the Wages section, click Add Wage or edit the existing one.
6. Perform a nominal update: Enter an amount that is slightly different from your target wage (e.g., if you want $25.00, enter $25.01).
7. Set the Effective Date and click Save.
8. Immediately select Update Pay on that same entry and change the amount to your preferred wage (e.g., change the $25.01 back to $25.00).
9. Click Save again to finalize the update.