How to resolve the "Email already exists" error when adding employees

Question

What does the “Email already exists” error mean in 7shifts?

Answer

The “Email already exists” error appears when you try to add an employee whose email address is already associated with a profile in your 7shifts account. 7shifts requires each employee profile within a company to use a unique email address to prevent duplicate records. This error indicates that the employee already has an active or inactive profile, and you cannot create a second profile for the same person using that same email.

Why this happens

This error occurs because 7shifts identifies users by their email address rather than their name. If an employee needs access to a different schedule, location, or department, 7shifts requires you to update their existing profile assignments instead of creating a new account. If you cannot find the employee in your Team list to make these changes, the employee is likely assigned to a location or department that your specific user permissions do not allow you to view.

What to do

To add an existing employee to another schedule, location, or department, update the employee's assignments within their original profile.

1. Navigate to the Team page in your 7shifts account.
2. Select the employee’s name to open their profile settings.
3. Select the Assignments tab.
4. Check the boxes for the additional locations or departments where the employee needs to work.
5. Select Save.

The employee will automatically appear on the new schedules using their existing login credentials. If you are a Manager that cannot locate the employee in the Team list, contact an Admin. Admins have visibility across all locations and can update assignments for any employee profile.