How to fix Overdue payroll after submitting it on time
Fix an overdue payroll banner after submitting off-cycle payroll
If your regular payroll shows as Overdue after you've run an off-cycle payroll for the same period, a payroll draft is likely still open in your account. When a draft isn't cleared, 7shifts treats the pay period as incomplete and keeps the overdue banner active. Deleting the draft resolves it.
Important: You must be logged in as an Admin to delete a payroll draft in 7shifts.
- Log in to the web app as an Admin.
- In the left navigation bar, select Payroll.
- Locate the payroll draft showing as overdue.
- Click the More Options icon (three dots) beside the draft labeled Run Payroll.
- Select Delete Payroll.
Tip: After deleting the draft in 7shifts, the Payroll Overdue banner clears once the system refreshes. If it doesn't disappear right away, wait a few business days - there's no exact timeline for when the display updates to the next pay period.
Can I manually clear the overdue payroll banner?
No. You can't manually bypass, clear, or skip the overdue payroll banner in 7shifts. When a regular pay period ends without payroll being submitted through the standard scheduled workflow, 7shifts flags the period as overdue. If you run an off-cycle payroll or pay employees outside the standard flow, 7shifts still tracks the original scheduled period - and the banner stays active on your dashboard until that scheduled pay date passes.
You don't need to force anything manually. Here's what to expect:
- The banner clears on its own. Once the scheduled pay date passes, 7shifts automatically updates the banner to show your next pay period.
- To avoid overdue banners going forward, run payroll through the main scheduled workflow each pay period. Off-cycle payroll doesn't satisfy the scheduled cycle in 7shifts.
Issue Unresolved
If you need the next pay period to display immediately, contact 7shifts Support and ask to have your pay schedule adjusted.