Why is there a discrepancy in labor costs on my Weekly Email report?

Issue 

The weekly sales and labor report email is incorrect. It shows an inflated labor cost, but the numbers in the Timesheets or Worked Hours and Wages Report are correct.

What To Do 

Discrepancies between the weekly email report and your in-app reports often happen because an Admin or Manager edited a punch after the email was sent. For example, the weekly email report is sent on Sunday night, so any changes made to timesheets on Monday or later won't be reflected in that report.

The Punch Audit Report can show you if and when a timesheet was edited. Here’s how you can check:

1. Log in as an Admin.
2. In the left navigation bar, go to Reports, then select Punch Audit Report.
3. Select the Location you want to investigate.
4. Set the Date Range to the week in question.
5. Check the Edit Date column. If there's a date listed, it means a punch was edited on that day. For example, if the weekly email was sent on a Monday and a punch was edited on Tuesday, the change won't be reflected in the report you received.
6. You can also check the Original In/Out columns to see what the times were before the edit was made.