Why can't I send an Onboarding Package to my employee?

Issue

You're trying to send an onboarding package to a new or re-hired employee, but it's not sending, even though you can see their profile.

What To Do

The most common reason an onboarding package won't send is that the employee doesn't have an active employment period on their profile. Here's how to fix it:

1. Log into the web app as an Admin.
2. Navigate to the employee's profile.
3. Select the Employment tab.
4. Under Employment History, click Add employment period to create a new active employment period for the employee.

An active employment period is needed because 7shifts needs to recognize the employee as actively working to trigger and send onboarding packages.