Resolving 7shifts Payroll Error Messages

This article outlines common payroll error messages in 7shifts Payroll, what they mean, and the steps to resolve them.
 

"Invalid Address"

This error appears when the address entered cannot be validated in the system.

• Confirm the address with the employee/employer.

• Use Google Maps to see if the address has an alternate format (for example, “Street” vs. “St.”).

• If you still can’t resolve the issue, contact our Support team for assistance.

"Net Pay Split"

This error appears due to profile account settings.

What to do: Contact our Support team for assistance.

"Payroll is currently on hold."

This error means your account has been temporarily blocked from running payroll. The most common reason is a mismatch between your Federal Employer Identification Number (FEIN) and your legal business name not matching what the IRS has on record.

What to do: Contact our Support team for assistance with this.

"Payroll pay date is before company start date"

This error appears when the company's start date in our system is set to a date that is after the pay date for the payroll you are trying to run.

What to do: Contact our Support team for assistance with adjusting to a valid date.

• Once the start date has been corrected, head to Payroll > Business Settings > Update filing Authorization and re-sign the filing authorization for all forms. This step is required to ensure tax filings are correctly processed after the change.

"Resolve the issues below to preview payroll. The following employees have $0 in total earnings for this payroll"

This error message appears when a 7shifts payroll draft includes an employee who does not have any recorded earnings for the pay period.

The employee is active but has punches missing a role

This issue happens when an active employee has recorded hours, but their punches don't have an assigned role. To resolve this error, an Admin or Manager must add the correct role to the employee punches.

1. Go to Time Clocking.
2. Locate the employee punches for the current pay period.
3. Select the correct role for each punch that is missing a role.
4. Click Sync Timesheets and Tips in the top right corner of the Payroll draft.

The employee is terminated or inactive

This issue happens when a terminated or inactive employee is automatically included in the payroll draft. To resolve this error, you can remove the inactive employee directly from the draft.

1. Open the current payroll draft in Payroll.
2. Locate the inactive employee name under the list of employees.
3. Click the trashcan icon next to the employee name to remove them from the payroll draft.

"Payroll is past approval deadline without approval, and further changes are not allowed"

or,

"The deadline to approve this payroll has passed. Please update the payroll's payday to a future date"

These two errors show up when the payroll submission deadline has passed without approval, locking the draft. This is common around weekends or holidays when processing timelines shift.

• Head to the Payroll Overview tab > see Draft Payments > click the More options icon > Update overdue payroll option.
• Choose one of the following:
  1. Adjust the pay date to the next available business day.
  2. Switch to paper checks to ensure employees are paid by the original pay date.
     • If the original pay date has already passed and you're selecting the paper check option, you won't be able to submit the draft. In this case, you'll need to delete the draft and create a new one with a future pay date.
  3. Alternatively, you may consider:
     • Missed Your Payroll Deadline? Here’s What to Do (2-Day Payrolls)
     • Missed Your Payroll Deadline? Here’s What to Do (3-Day Payrolls)