Resolving 7shifts Payroll Error Messages

This article outlines common payroll error messages in 7shifts Payroll, what they mean, and the steps to resolve them.

"Payroll is currently on hold. Please contact support for more information"

This error means your account has been temporarily blocked from running payroll. The most common reason is a mismatch between your Federal Employer Identification Number (FEIN) and your legal business name not matching what the IRS has on record.

What to do:

• Contact our Support team for assistance with this.

"Payroll is past approval deadline without approval, and further changes are not allowed"

This error shows up when the payroll submission deadline has passed without approval, locking the draft. This is common around weekends or holidays when processing timelines shift.

What to do:

• Head to the Payroll Overview tab > see Draft Payments > click the More options icon > Update overdue payroll option.
• Choose one of the following:
  1. Adjust the pay date to the next available business day.
  2. Switch to paper checks to ensure employees are paid by the original pay date. 
     
     If the original pay date has already passed and you're selecting the paper check option, you won't be able to submit the draft. In this case, you'll need to delete the draft and create a new one with a future pay date.

"Payroll pay date is before company start date"

This error appears when the payroll start date was set to a future date in the system.

What to do:

• Contact our Support team for assistance with adjusting to a valid date.

"Payroll is past approved deadline without approval, and further changes are not allowed"

This error appears when submitting a payroll draft past the deadline (this includes the timestamp).

What to do:

• Head to the Payroll Overview tab > see Draft Payments > click the More options icon:
  • Set a new pay date.
  • If the original pay date has already passed, you'll need to delete the draft and create a new one with a future date.
• Alternatively, you may consider:
  • Missed Your Payroll Deadline? Here’s What to Do (2-Day Payrolls)
  • Missed Your Payroll Deadline? Here’s What to Do (3-Day Payrolls)