Received a Tax Notice? Here's What to Do with 7shifts Payroll

Updated May 22, 2025 19:58

If you've received a tax notice, don’t worry—it’s fairly common and can usually be resolved quickly. Here's what it could mean and what actions you may need to take in your 7shifts Payroll settings.

⚠️ Note: This article is for companies using 7shifts Payroll. If you use another payroll provider, please contact them directly regarding your tax notice.

Common Reasons for a Tax Notice

1. A Change in Your Tax Rate or Filing Frequency

In many cases, a tax notice is simply informing you of a:

New tax rate
Updated filing frequency

These changes are easy to update directly in your 7shifts account.

Click here to learn how to update Tax Rate or Filing Frequency in 7shifts.

Example: Your 2025 tax rate may be different from your 2024 rate. If your notice indicates this change, be sure to update it in 7shifts on the effective date mentioned in the notice.

2. Delinquency, Overpayment, or Underpayment Issues

If your notice refers to any of the following, it may require additional review by our team:

Delinquent or failed tax payment
Underpayment or overpayment
Unexpected tax balance or penalty

In these cases, we’ll need more information to assist you.

What we need from you:

All pages of the tax notice
If you're sharing a screenshot from your tax agency portal, make sure to include the entire screen (not just a cropped section)

Once we have all necessary documentation, our support team can review and guide you through the next steps.

What to Do Next

Contact 7shifts support.
Upload a full copy of the notice to your existing support ticket or provide it when creating a new ticket.
Describe what the notice is about (if known) and let us know if you've already made updates in 7shifts.

⚠️ Important Notes

Always make updates promptly on the effective date indicated in the notice.
Keep a copy of the notice for your records in case of any future discrepancies.
Tax notice reviews involving our processing partner may take up to 20 business days to complete. If your matter is time-sensitive, reach out to the tax agency directly. However, please make sure to share the notice with us as well so we can maintain accurate records and assist as needed.