No location options when connecting Toast to 7shifts

When connecting a Toast POS integration to a new 7shifts location, the location dropdown may appear empty or show no options. This is sometimes described as the Toast location not showing up, the 7shifts location being missing from the list, or the integration dropdown having no options. The cause depends on which side of the connection is missing: the Toast location or the 7shifts location.

Identify which location is missing from the dropdown, then follow the matching path below.

Toast location is missing from the dropdown

To resolve this, ensure the Partner Group ID from 7shifts is added to the new Location in Toast. 

1. Click on "Don't see your location listed here?" and then "Click here to connect a new location."
2. Follow the Connect a new location setup flow. 

3. Click Open Toast.

   

4. In Toast, head to Integrations > Configure integrations
   
5. Find 7shifts and click the gear icon under Actions.
6. Copy and paste the 7shifts Partner Group ID provided in 7shifts into the Group ID field in Toast. Apply the same Group ID for both locations and leave the Location ID fields blank.
   
7. Select Apply.
8. In 7shifts, click Check Connection ✅.
9. Once connection is established, follow the in app setup to connect the Toast location to the corresponding 7shifts location, configure your settings, match Roles and import employees. 

7shifts location is missing from the dropdown

7shifts supports one POS integration per location. If the 7shifts location is already connected to a different POS, it will not appear as an available option when connecting Toast.

To resolve this, disconnect the existing POS integration from that 7shifts location before connecting Toast. Follow the steps in How to switch your POS integration in 7shifts.

Issue Unresolved

Take a screenshot of your Group ID page in Toast and start a chat with 7shifts Support for further assistance.