Why isn't my POS labor data syncing to 7shifts Payroll?

Issue

Labor data from a POS integration is not automatically transferring to 7shifts for payroll processing.

Cause

This issue typically occurs if the Actual Labor sync is disabled in the integration settings or if employee and role mapping is incomplete. Without active mapping and the Actual Labor toggle enabled, 7shifts cannot retrieve punch data required for 7shifts Payroll.

What to do

1. Ensure your POS system is correctly integrated with the 7shifts account. Here is more information on: POS Integrations
2. In the 7shifts web app, navigate to Apps & Integrations and select My Integrations.
3. Select the specific POS integration from the list. 
4. Go to Settings, then select the Labor tab. 
5. Toggle on Actual Labor.
6. Confirm that all employees and roles are mapped under Apps & Integrations > Mapping, as unmapped entities will not sync labor data.

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