How to Report Clover and 7shifts Sale Discrepancies

Issue

If you're noticing discrepancies between your sales in Clover and 7shifts, please follow the steps below to help us provide the most accurate support and expedite the investigation.

What To Do 

1. Review Common Issues for Sales Discrepancies.
2. Start a chat with our Support team.
3. In your message, share your Clover data so we can identify the cause of the discrepancy. Here's the information we need: 
   • The specific date(s) or date range you notice the discrepancy.
   • Describe where you observed this in 7shifts (screenshots are most welcome!).
   • Detailed Sales Report from Clover for the corresponding dates. This report should include all sales transactions made during that period.
     Log in to Clover POS > Reporting > Sales Report > Date Range > Export.
   • Detailed Orders Report from Clover for the corresponding dates.
     Log into Clover POS > Order > Date Range > Export.
   • Payments Report from Clover for the corresponding dates.
     Log into Clover POS > Transactions > Payments > Export.