What does "Reason: deactivated on POS" mean on the inactive page?
What "Deactivated on POS" means on the 7shifts Inactive page
The "Deactivated on POS" reason on the 7shifts Inactive page means your POS system deactivated the employee, and 7shifts deactivated their profile to match. This happens when Employee Sync is enabled in your supported integration settings, because Employee Sync keeps the employee status the same in both systems. You may also see this as an employee who became inactive in 7shifts after you deactivated them in your POS.
7shifts doesn't automatically reactivate an employee when you reactivate them in your POS system. You must reactivate the employee's profile in 7shifts yourself.
How to fix an employee showing "Deactivated on POS" in 7shifts
Fixing a "Deactivated on POS" employee takes three actions. You reactivate the employee in your POS system, reactivate the employee in 7shifts, and then map the employee profiles again on the Mapping page.
- Reactivate the employee in your POS system.
- In 7shifts, go to Team > View Employees.
- Select the Inactive Employees tab and find the employee.
- Select the More options icon next to the employee's name, and then click Reactivate.
- Click Reactivate in the confirmation window.
- In the 7shifts web app, go to Integrations > Mapping, and then select the Employees tab.
- Find the employee under Unmatched, and match their 7shifts profile to their POS profile.
Admins can reactivate any employee. Managers and Assistant Managers only see inactive employees from their assigned locations, so ask an Admin to reactivate employees from other locations. Admins, and Managers or Assistant Managers with the Can manage integrations permission, can access the Mapping page. Mapping is only available in the 7shifts web app, not on mobile.
Note: A deactivated employee doesn't appear on the 7shifts Mapping page, and deactivation removes the employee's existing POS mapping. Reactivate the employee in both your POS and 7shifts before you map the profiles again.
Employee is active in both systems but doesn't appear as Unmatched on the Mapping page
An employee who is active in both your POS and 7shifts but doesn't appear under Unmatched on the Mapping page may be set to Ignored. Ignored profiles are excluded from syncing, so you must unignore the profile before you can match it.
- In the 7shifts web app, go to Integrations > Mapping, and then select the Employees tab.
- Expand the Ignored section and find the employee.
- Select the more options icon (three dots) next to the employee's name, and then remove the Ignored status.
- Select the employee's profile, which now appears under Unmatched, and match it to their POS profile.