How to Recover Data for Deleted Roles

Issue

I have deleted a role, how do I restore or retrieve the data?

What To Do

When you delete a role in 7shifts, all associated punch data and scheduled shifts for that role are also removed. This means that any historical data, including timesheets and schedules linked to that role, will no longer be available.

If you need to recover this data after deleting a role, please contact our Support team with the necessary details, and we'll help you restore your data.

  1. Log in as an Admin and start a chat with 7shifts Support.
  2. Verify your information. For security and privacy purposes, we'll need to confirm a few details before we can assist you.
  3. Share the names of the roles that were deleted. This will help us locate and restore them.

How to prevent data loss in the future

To avoid losing data when you need to delete roles, consider creating an "Archived Role" department. Instead of deleting roles, move them to this department. This keeps the roles and their data in your account, preserving historical information.

 

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