Why is an inactive Employee still showing on the Schedule?

Issue

You’ve deactivated a team member or unassigned them from a Role or Location, but they’re still appearing on the Schedule or Who’s Working dashboard:

What to Do

This situation typically occurs when an employee had shifts scheduled before their profile was deactivated or they were unassigned from a Role/Location. These shifts remain visible in schedule until removed or expired.

There are two ways to resolve this:

Option 1: Manually Remove the Old Shifts

This is the fastest way to remove the employee from your view.

1. Temporarily re-assign the employee to their former Role and Location where they are still appearing.
2. Go to the Schedule page for that Location.
3. Locate and delete all the employee's old, scheduled shifts.
4. After you've deleted any published assigned shifts from that user, you will need to hit "Publish" on the schedule to save your changes. The user will then be removed from the schedule.
5. Once the shifts are deleted, you can go back to the Team page and unassign the employee from the Role/Location again. They will now be removed from your Dashboard.

Option 2: Wait for the Shifts to Pass

If you take no action, the employee will automatically disappear from your 'Who's Working' dashboard (and schedule) once the dates of their last scheduled shifts have passed.

This can also happen if:

• Your scheduling Managers are using a template that includes shifts assigned to the now inactive user.  You will need to update the template and remove those shifts.
• Your scheduling Managers are copying a schedule from a previous Schedule that includes shifts assigned to the now inactive user. You will need to inform your scheduling Managers not to use that schedule or to copy from a week when the inactive user is not included.

Here's an interactive video. You can click directly on the tutorial or use the next arrows to navigate through it.