Why is an inactive Employee still showing on the Schedule?

You've made a team member inactive, but they are still appearing on the schedule:

This can happen if:

  • The Employee still has published shifts assigned to them. You will need to manually delete them from the Schedule head to the Schedule page > click on the shift to expand its details > click Delete).
  • Your scheduling Managers are using a template that includes shifts assigned to the now inactive user.  You will need to update the template and remove those shifts.
  • Your scheduling Managers are copying a schedule from a previous Schedule that includes shifts assigned to the now inactive user. You will need to inform your scheduling Managers not to use that schedule or to copy from a week where the inactive user is not included.

Here's an interactive video. You can click directly on the tutorial or use the next arrows to navigate through it.



Managing Inactive Employees

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