Why is an Employee's information greyed out?

Question

Why can't I edit an employee's details like their email or phone number?

Answer

If an employee's personal information is greyed out, this is expected. These details are only available for them to update after they log in for the first time. This includes email, emergency contact, mobile number, and pronouns.

Since users can belong to multiple companies and use the same credentials to log in, we don't allow these details to be updated by other users to avoid disrupting their experience across different companies. This also helps ensure their profile remains secure, with one shared email and password to access all their accounts.

If your employee needs to update their information, please ask them to log in to their account to do this on their end.