What happens in a tip pool if a role doesn't work that day?
How 7shifts redistributes tips among active roles
If a role in your 7shifts tip pool isn't scheduled or an employee is missing that day, 7shifts automatically redistributes the leftover tips among the active roles using the percentage rules you set. The relative proportions between the remaining roles stay the same, so all contributed tips are fully distributed.
Tip Pooling is designed to allocate 100% of the contributed pool. When a role in your distribution settings has no active shifts or punches for the period, 7shifts excludes that role from the calculation and re-weights the percentages for the roles that are present.
You don't need to manually adjust your tip pool settings when a staff member is missing. This example shows how 7shifts calculates the adjustment.
Scenario: Your distribution rules are set to Bartenders (80%), Barback (15%), and Host (5%).
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If all roles are working: From a $100 pool, the Bartender receives $80, the Barback receives $15, and the Host receives $5.
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If the Barback calls in sick: The $100 pool is redistributed between the Bartender and the Host. The Bartender receives $94.12 and the Host receives $5.88.
Sole receiver who works part of a Daypart
When a tip pool uses Dayparts and only one employee works in a receiving role during a Daypart, that employee receives all of the tips allocated to that role for the whole Daypart, even if they work only part of it. Hours worked only set an employee's share compared to others in the same receiving role. With no one else in the role, the employee receives 100% of the allocation.
Scenario: A tip pool uses AM and PM Dayparts. Servers contribute based on sales, and bussers receive. The PM Daypart runs from 5:00 PM to 10:00 PM. One busser works from 5:00 PM to 8:00 PM, and no other bussers work that Daypart.
Result: The busser receives all of the tips allocated to bussers for the full PM Daypart, not just the tips contributed from 5:00 PM to 8:00 PM. For example, if servers contribute $120 to the pool across the Daypart, the busser's Total Tip out is $120, even though the busser worked 3 of the 5 hours.
Important: Changing your Dayparts to limit when a receiving role gets tips in a tip pool affects all of your other tip pools. Dayparts can't overlap, so a shorter Daypart means changing your existing Dayparts, and you must account for that change in each tip pool that uses them. Refer to the Dayparts article for how to edit your Dayparts.