What happens in a tip pool if a role doesn't work that day?
Question
How does the tip pool work if a role isn’t scheduled or an employee is missing that day?
Answer
If a specific role is not worked on a given day, 7shifts automatically redistributes the leftover tips among the active roles based on the existing percentage rules you have established. The system maintains the relative proportions between the remaining roles to ensure all contributed tips are fully distributed.
Why This Happens
Tip Pooling is designed to ensure that 100% of the contributed pool is allocated. When a role included in your distribution settings has no active shifts or punches for the period, the system excludes that role from the calculation and re-weights the percentages for the roles that are present.
What To Do
You do not need to manually adjust your tip pool settings if a staff member is missing. Review the following example to understand how 7shifts calculates these adjustments:
Scenario: Your distribution rules are set to Bartenders (80%), Barback (15%), and Host (5%).
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If all roles are working: From a $100 pool, the Bartender receives $80, the Barback receives $15, and the Host receives $5.
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If the Barback calls in sick: The $100 pool is redistributed between the Bartender and the Host. The Bartender receives $94.12 and the Host receives $5.88.