Credit Card Tip Withholding

Updated December 09, 2024 15:49

Reclaim a percentage of credit card tips to cover payment processing fees! By setting an amount to be withheld, this will automatically subtract a percentage of credit card tips:

at the Location-based Level
before the tips get contributed to your tip pool

⚠️ Prerequisites

⚠️ This feature is available for:

- users with automatic tip pool contributions (i.e. Tip Pool-supported POS, that tracks credit card tips like Toast, TouchBistro, or Square)
- users that have % of Tips Contribution tip pools
- non-credit card tip amounts are not withheld

⚠️ This feature is not available for auto-gratuities.

⚠️ This feature is not available for users using manual tip pool contributions.

⚠️ Admins/ Managers/ Assistant Managers with permissions 'Can create and edit tip pools' will be able to access this feature.

How to Set up Credit Card Withholding

In the left navigation bar, head to Tip Management > Tip Pooling.
Select Settings on the left-hand menu.
Checkmark Credit card withholding to enable it.
Enter a percentage in the Percentage Withheld fields for the Location (if you have multiple Locations, you'll be able to enter a percentage for each Location):
Click Save to complete these changes.

To learn more about setting up your Tip Pools, click here!

How can I view Credit Card Tip Withholding in my reports?