FAQs & Troubleshooting

Time Clocking

• Why can't my employees clock in on 7punches?
• Does 7punches Support Biometrics?
• How can I see who reopened a timesheet?
• How can I see who closed a timesheet?
• How can I reduce hours on a timesheet in 7shifts?
• What permissions enable users to download 7punches and punch in remotely?

For Employees

• "An unknown error has occurred. Please try again later."
• "Wrong email or password. Please try again".
• Can I Access My T4 in 7shifts?
• Can I auto pick up shifts in the shift pool?
• Can I see my hire date in 7shifts?
• Can I see when my 7shifts account was created?

Settings

• Does setting the 'minimum wage' in my company settings automatically update my employee wages?
• What is the difference between Warnings and Exceptions?
• Why do changes I made to my name keep resetting?
• How to Recover Data for Deleted Roles
• Why doesn't a feature or schedule appear in my Account anymore?

Reports

• Why are punches missing from the Worked Hours & Wages report?
• Does the Variance Report track wage differences for salaried employees?
• How do I print a 7shifts report?
• What is the difference between the Worked Hours and Wages Report, and Scheduled Hours and Wages Report?

7shifts Payroll

• Accounting Connection FAQs: Quickbooks Online to 7shifts Payroll
• An employee is missing from my YTD upload. How do I add them to 7shifts for payroll?
• Are benefit deduction amounts variable, based on the hours worked by the employee?
• Are reimbursements added to 7shifts Payroll taxed?
• Are there any benefit providers that integrate directly with 7shifts?
• Can a user that is not an Admin in 7shifts process payroll?

Tip Management

• Tip Payouts
• Tip Pooling

Log Book

• Can I export the Manager Log Book?
• Why am I not receiving Log Book emails?

Team

• Employee Onboarding

• "Employee ID must be unique"
• Can I merge two employee profiles?
• Can two employees have the same name?
• How are weekly salaries calculated?
• How do I resend a 7shifts invitation?
• Understanding Employee Status: Inactive vs. Terminated

Schedule

• Can I lock the schedule after I publish it?
• How can I make my schedule not viewable to staff?
• Can I restrict employees to only see their own schedule?
• Why does 7shifts allow scheduled shifts that violate labor rules configured in our account?
• What Do the Colored Stripes on the Schedule Mean?
• Why does an employee still have shifts after being removed from a department?

General

• Browser Error: "Sorry, you have been blocked"
• I changed my phone number in my profile. Do I need to update my 2-Step Verification (MFA) phone number too?
• "Your account has been locked."
• Troubleshoot Log In Issues with 7shifts
• Troubleshooting the 7shifts/7punches App
• Contact Us

User Types and Permissions

• What's the Difference between Managers and Assistant Managers?

Apps & Integrations

• Can I report gross sales in 7shifts instead of net sales?
• Clover Sales Data Not Syncing with 7shifts
• Common Issues for Punch Enforcement Sync
• Does 7shifts Report Gross Sales or Net Sales by default?
• Does the employee sync feature sync edits made to employee IDs from Toast?
• Does Time Off Submitted in My Payroll System Sync with 7shifts?

Messaging & Notifications

• Can Admins receive notifications when employees request time off?
• Can I change the time when the Weekly Digest Email Summary is sent?
• Can I disable Messaging in 7shifts?
• Do Admins or Managers receive notifications when an employee submits Shift Feedback?