Clair | On-Demand Pay & Tips for Employees
No more waiting for payday. Get early access to a portion of your earned wages and tips, available through Clair On-Demand Pay directly in the 7shifts mobile app. There's no interest charged, no credit checks, and no required fees.
The service is designed to give you financial flexibility by letting you access wages and tips you've already earned before your next scheduled payday. Getting started is easy: create a profile with Clair, link the bank account where you receive your paychecks, and get paid! All advances are automatically repaid on payday.
⚠️ Important: If your employer processes payroll through 7shifts Payroll, your On-Demand Pay experience may work differently than what's described in this article. This upgrade is rolling out in phases, so your account will update automatically when it's available. See Clair On-Demand for employees (7shifts Payroll) Clair | On-Demand Pay Employees (7shifts Payroll) for details.
In this article
Frequently asked questions
Things to Know
What is On-Demand Pay?
What is On-Demand Tips?
How do I Sign up for On-Demand Pay?
How Much Can I Advance?
Are there any fees with Clair On-Demand Pay?
How does repayment work?
Does this notify my employer?
Support
Frequently asked questions
If Clair isn't showing up on your mobile app dashboard, here are a few things to check:
- Your employer may not have enabled the Clair On-Demand Pay feature. Eligibility requires 7punches or a POS integration that tracks shift hours. Confirm with your employer that Clair On-Demand Pay has been enabled for your company.
- Your 7shifts app may be out of date. Make sure you're running the latest version of the app (Apple, Android).
- Your assigned work location may be in a state where Clair isn't available (CT, MA, MN, NM, NV, or SD).
If you've worked through everything above, type "agent" and the 7shifts support team will open a ticket to investigate further.
Yes, as long as your employer has Clair On-Demand Pay enabled in their 7shifts account, Clair supports up to three employers, so each will appear as a separate On-Demand Pay account with its own available balance. To set up an account and take an advance from a specific employer account, you can log into that account through the 7shifts app and access Clair On-Demand Pay from the Dashboard.
If you run into any trouble setting up your account with a new employer, Clair's support team manages all account linking and can look into what's happening. In your 7shifts app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support.
It may take up to 1-3 business days for your repayment to be fully processed. Once processed, your eligibility is re-evaluated before a new advance can be issued. If it's been more than three business days and you're still unable to take an advance, Clair's team has direct access to your advance account and can get to the bottom of it. In your 7shifts app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support.
If you use the Clair On-Demand Pay feature, any deductions from your linked bank account are likely automatic repayments for advances you've previously taken through Clair. You can review your full advance history by opening the Clair dashboard in your 7shifts app. If you don't recognize any of the advances shown, Clair is the right team to investigate — they manage all advance account details and transactions directly. In your 7shifts app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support.
If you're seeing errors or can't find your financial institution during sign-up, try linking a different bank account. To be eligible, your account must:
- Receive regular paychecks via direct deposit on a weekly, bi-weekly, or semi-monthly basis.
- Have received at least two paycheck deposits in the last 60 days.
- Maintain a positive balance for at least half of each month.
If you've tried a different account and are still seeing errors, Clair's support team will be able to investigate further and guide you through next steps. If you have access to your Clair dashboard, go to Settings > Support > Chat with Support. If you haven't set up your account yet or can't log in, visit clair-support.zendesk.com and use the chat widget in the bottom right corner.
If you see an "upload unsuccessful" error or your ID verification keeps failing, make sure you:
- Have a clear photo of your ID front and back ready, since the verification link expires quickly.
- Keep the full ID visible, including all edges, and place it on a dark, texture-free background.
- Avoid having fingers or other objects in the photo.
If the issue continues, Clair's support team handles all verification troubleshooting and can walk you through next steps. Since ID verification happens during sign-up, you may not have dashboard access yet — visit clair-support.zendesk.com and use the chat widget in the bottom right corner to reach them directly.
Yes. If your paycheck is delayed or you'd like to clear your balance sooner, you can make a manual repayment directly in the Clair dashboard. Bringing your balance to $0 allows you to use On-Demand Pay again. Keep in mind it may take up to 1-3 business days for the repayment to fully process. For anything else related to your advances, Clair's team is your best resource as they have full visibility into your account and can help right away. In your 7shifts app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support.
Things to Know
⚠️ Important: The Clair On-Demand Pay feature must be enabled by an Admin in the company 7shifts account before employees can sign up. To access On-Demand Tips, your employer must have the Tips Management add-on enabled and configured in their 7shifts account.
- The 7shifts account must use 7punches or a POS labor integration that tracks shift hours. If your employer doesn't track labor data in 7shifts, your eligibility may instead be determined using historical paycheck data from your linked bank account in Clair.
- Clair is only available for employees residing in the U.S. and is not currently available in CT, MA, MN, NM, NV, or SD.
- Your available advance includes both your earned wages (EWA) and your owed tips, if applicable. You can see the breakdown of these amounts within the Clair dashboard.
- It can take up to 24 hours for your shift data to be sent from 7shifts to Clair and reflected in your available balance. If your balance hasn't updated after 24 hours, contact Clair support directly.
- The multi-factor authentication (MFA) for Clair On-Demand Pay is separate from your 7shifts login; therefore, updating your phone number in 7shifts does not change it for your Clair profile. If you cannot access your Clair dashboard to update these details, contact Clair support directly by opening the Clair Dashboard in your app and navigating to Settings > Support > Chat with Support.
What is On-Demand Pay?
On-Demand Pay is a financial benefit that allows eligible 7shifts employees to take wage advances before payday. The service is powered by Clair, with all advances issued by Clair's partner bank, Pathward®, N.A.
On-Demand Pay is available through your employer and can be accessed from your 7shifts mobile app dashboard.
Eligibility for On-Demand Pay is determined by several factors. Some of the requirements for your eligibility include:
- You are currently employed by an employer who is eligible for Clair On-Demand Pay.
- You are 18 years old or older.
- You have a valid social security number, are employed in the US, and reside in a state where Clair operates.
- Your bank account consistently receives direct deposit for your payroll.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
What is On-Demand Tips?
⚠️ Important: On-Demand Tips requires your employer to have the Tips Management add-on enabled in their 7shifts account.
On-demand tip payouts are available through On-Demand Pay, a financial benefit that lets you access a portion of the wages and tips you've earned after a shift, rather than waiting for your weekly or bi-weekly paycheck. This service is powered by Clair and their partner bank, Pathward®, N.A., and is integrated directly into your 7shifts app.
On-Demand Tips is available through your employer and can be accessed from your 7shifts mobile app dashboard.
Eligibility for On-Demand Tips is determined by several factors. Some of the requirements for your eligibility include:
- You are currently employed by an employer who is eligible for Clair On-Demand Pay.
- You are 18 years old or older.
- You have a valid social security number, are employed in the US, and reside in a state where Clair operates.
- Your bank account consistently receives direct deposit for your payroll.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
How do I Sign up for On-Demand Pay?
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Find On-Demand Pay by scrolling to the bottom of the Dashboard on the 7shifts mobile app. You will see the On-Demand Pay banner, which displays your current eligibility or available balance.
Note: Admins & Managers can access On-Demand Pay from the mobile Dashboard under the My shifts tab.
Important: If the On-Demand Pay banner is not visible, the feature has not been enabled for your company's 7shifts account. To get started, your account Admin can contact our Support team.
- Scroll to the bottom of your 7shifts mobile app dashboard and locate the On-Demand Pay banner.
- Tap the action button within the banner (e.g., Unlock your first $50 or Get started).
- Review the personal info provided by 7shifts and enter the rest of your required information to proceed.
- Agree to Clair's Terms and Agreements.
- Enter the Verification Code that was sent to your mobile phone.
- Connect your eligible bank account through Plaid.
- Make sure you link the exact bank account where your paycheck is directly deposited. This is required for approval.
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Enter your social security number to verify your identity.
Note: The social security number is required by federal law for all financial institutions. Clair does not sell or share your data, does not perform credit checks, and verifying your identity has no impact on your credit score.
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Once you have an available balance, enter the amount of money you want to advance.
- You can request up to $100 at a time.
Note: If your employer has the Tip Management add-on enabled, your available balance will include a percentage of your earned wages and tips.
- Select your next payday, so Clair knows when to process your automatic repayment.
- Link the debit card associated with your bank account that receives your paychecks via direct deposit.
- Review and confirm your advance.
- Your funds will arrive in 1-3 business days, or you can choose to receive your funds instantly for a $4.99 fee.*
- Tap Go to Dashboard to review advance details.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
*Instant Transfers typically occur in seconds, but may take up to 30 minutes. If you choose to have your Advance disbursed to your bank account instantly, you will be charged a $4.99 fee. This instant transfer fee will be taken out of your Advance at the time of disbursement.
How Much Can I Advance?
The easiest way to see how much you can advance right now is to visit your On-Demand Pay dashboard. You can advance a maximum of $100 at a time. To start, you will be able to advance up to $200 between paydays, but as you consistently repay advances across multiple pay cycles, you may see that limit increase up to $800.
Wages
The amount available to advance is based on either the number of hours you have already worked in a given pay period or may be calculated based on your historical paycheck history from your linked bank account.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Tips
Note: Tips are typically available for advancement 24 hours after your shift ends. This is the time required for your clocked-out time punch and tip data to be processed by 7shifts and sent to Clair.
The specific amount available from tips is calculated based on the tip data sent from 7shifts to Clair after your shifts are completed.
Your combined limit (wages and tips) may increase over time as you successfully repay advances.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Are there any fees with Clair On-Demand Pay?
We're all for transparency, so we want you to know what to expect from Clair. There are no required fees to use On-Demand Pay: advances arrive in 1-3 business days fee-free, or you can pay $4.99 per advance to receive your money instantly.*
There's no interest and no late fees.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
*Instant Transfers typically occur in seconds, but may take up to 30 minutes. If you choose to have your Advance disbursed to your bank account instantly, you will be charged a $4.99 fee. This instant transfer fee will be taken out of your Advance at the time of disbursement.
How does repayment work?
Typically, all advances you take within a given pay period are repaid automatically from your linked bank account when you receive your next paycheck.
The amount you pay is always the amount you borrowed, with no interest or fees added.
If your paycheck is delayed, you can go into the Clair experience and make a manual repayment to bring your balance to $0, allowing you to use On-Demand Pay again.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Does this notify my employer?
No, your employer is not notified. Although your employer is aware of this benefit, they are not directly notified when any employees take or repay an earned wage advance, and it has no impact or change to your employer's payroll process.
All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Support
Please contact Clair support directly for help with On-Demand Pay and On-Demand Tips. This includes questions or issues regarding setup, verification, Clair MFA codes, profile updates, and advances. These items are managed exclusively by Clair, and their team is best equipped to resolve any issues related to your Clair account.
How to access Clair support:
- If you have access to your Clair dashboard: In the 7shifts mobile app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support. If your question can't be resolved through chat, a support ticket is automatically created and a Clair agent will follow up by email within 1-2 business days.
- If you're still setting up or can't log in: Visit clair-support.zendesk.com and use the chat widget in the bottom right corner of the page to connect with their team.
About Clair
Clair is a financial technology company that integrates with platforms like 7shifts to offer earned wage advances to eligible employees. By allowing you to access your pay when you need it, Clair can help you manage unexpected expenses. Visit getclair.com/employees to learn more. All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
*Instant Transfers typically occur in seconds, but may take up to 30 minutes. If you choose to have your Advance disbursed to your bank account instantly, you will be charged a $4.99 fee. This instant transfer fee will be taken out of your Advance at the time of disbursement.
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