Clair | On-Demand Pay for Admins

Clair On-Demand Pay gives your employees early access to their earned wages directly through their 7shifts mobile app, at no cost to your business and with zero administrative effort. Clair manages all funding, compliance, and repayment, ensuring no extra work for you or your team. 

Clair On-Demand Pay does not change or impact 7shifts reporting or your current payroll process in any way. Any advances an employee takes are private. You are not directly notified when an employee takes or repays an earned wage advance.

Should an employee be unable to repay an advance, Clair would provide them with additional options to repay. Clair does not perform any collection activities or credit reporting. 

Things to know

Clair on-demand pay is being rolled out to 7shifts accounts in phases. You will receive an email notifying you when your business becomes eligible to offer this feature.

• Access requires the use of 7punches or a POS labor integration.
• Employees must be 18 years of age or older and have a valid Social Security Number.
• The employee bank account must consistently receive direct deposits from your payroll to be eligible.
• Employers bear no financial responsibility if an employee is unable to repay a wage advance.
   

How Clair On-Demand Pay works for Employees

Employees access this feature directly within the 7shifts mobile app and interact solely with Clair for advances and repayment.

• Employees find the feature by selecting Get paid early on their mobile dashboard.
• Employees create a profile, verify their identity (including SSN), and securely link their bank account that receives their direct deposit via Plaid.
• Employees can advance a maximum of $100 at a time. To start, they will be able to advance up to $200 between paydays (depending on how many shifts they have worked), but as they consistently repay advances across multiple pay cycles, they may see that limit increase up to $800.
• Clair manages all funding, compliance, and repayment, ensuring no extra work for you or your team. 

All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.

Employee fees and transfer options

There is no cost for your business to offer Clair On-Demand Pay. Employees only pay a fee if they choose to receive their advance instantly.*

The service is entirely risk-free and does not require your company to manage any funding or advances. Employers bear no responsibility in the event that an advance is not repaid.

The table below outlines the transfer types available to employees for receiving the funds:

All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.

*Instant Transfers typically occur in seconds, but may take up to 30 minutes. If you choose to have your Advance disbursed to your bank account instantly, you will be charged a $4.99 fee. This instant transfer fee will be taken out of your Advance at the time of disbursement.

Managing Clair On-Demand Pay 

When your business becomes eligible for On-Demand Pay, you will receive an email from 7shifts. Clair On-Demand Pay may be enabled automatically for your account, allowing a quick path to financial flexibility for your staff. As the account Admin, you maintain full control to disable or re-enable this benefit for your employees at any time.

How to opt out (disable access)

If you wish to remove this benefit from your employees, you can easily opt out in your 7shifts account:

1. Log in to the web app as an Admin.

2. In the left navigation bar, select Settings (or, hover over your profile photo) > Click Add-ons.

3. Click on the Clair On-Demand Pay add-on > Click Disable Clair 

If you disable the Clair add-on, the Get paid early button will immediately be removed from your enrolled employees' dashboards, and they will no longer be able to use the service.

If you have previously opted out and wish to re-enable the feature for your employees, you can do so at any time in the Settings > Click Add-ons > Click on the Clair On-Demand Pay add-on > Click Enable Clair.

All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.

Support for Admins

While Clair manages employee transactions and repayment, 7shifts is here to assist Admins with account-level configuration and general inquiries.

For questions regarding your account's eligibility, assistance with the opt-in/opt-out process, or general inquiries about the Clair partnership, please contact the 7shifts Support team.

Because advances are private transactions between the employee and Clair, 7shifts Support does not have access to individual employee advance history, repayment status, or specific eligibility denials. For these issues, please direct your employees to the Clair Support for Employees section below.

Clair Support for Employees

Please redirect employees to Clair support for any questions regarding the Get Paid Early feature. This includes issues with their account setup, MFA codes, profile updates and advances. These items are managed exclusively by Clair, and their team is best equipped to resolve any issues related to their Clair account.

• Clair support available 9am to 8pm ET, Mondays to Fridays (except federal holidays). 
• In-app chat: in the 7shifts Mobile App, scroll to the bottom of the Dashboard and select Get paid early. Once in the Clair Dashboard, go to Settings > Support > Chat with Support.

• Email: Contact the support team at support@getclair.com.

• Online Help Resource: Visit The Clair Help Center at clair-support.zendesk.com.

FAQ

What if an Admin opts out of Clair after employees have already enrolled?

If an Admin opts out of the service at any time, the Get paid early button/entry point will be disabled for all employees of that company in their 7shifts mobile app. Enrolled employees will immediately lose access to the service.

Will this service impact my payroll or accounting?

No. Advances taken by employees are a private transaction between the employee and Clair/their banking partner. Repayment happens automatically from the employee's bank account on payday, with no change or impact to your payroll process or reporting in 7shifts.

All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.