Why a disputed punch may not appear in the Worked Hours & Wages report

If an employee disputes a punch, it may affect your Worked Hours & Wages report and cause discrepancies when exporting labor data for payroll. This article explains why this happens and what to do.

Question

An employee disputed a punch, and now my Worked Hours & Wages report doesn't match my payroll data. Why is this happening?

Answer

When an employee disputes a punch, it resets the employer approval status on that punch back to unapproved. Unapproved punches are excluded from the Worked Hours & Wages report, which can cause a discrepancy between your report and your payroll data.

This can happen at any time, including after the pay period has been closed. A timesheet can only be closed when all punches at that time are employer-approved, but if an employee disputes a punch after the timesheet is closed, that punch will be reset to unapproved after the fact. 

What to do

1. Log into the web app > navigate to Time Clocking in the left navigation bar.
2. Click Review next to the affected pay period.
3. Check for any punches in a disputed or unapproved state, including in closed pay periods.
4. Review the disputed punch and make any necessary edits.
5. Re-approve the punch. If the pay period is closed, you may need to reopen the timesheet first.
6. Once all punches are re-approved, re-export your labor data for payroll.