Why is a past pay period missing from my history?

Issue


You need to restore a past pay period  since you can't view or edit punch data for that specific date range.

What To Do


Follow these steps to generate a missing pay period in your account:

  1. In the left navigation bar, select Time Clocking.
  2. Beside the current pay period in progress, click the three dots.
  3. Click Edit the Pay Period's Dates.
  4. Edit your current pay period start and end dates to match the missing date range.
  5. Save your changes. This should populate a pay period for that range in your pay period history.
  6. If needed, change your current pay period settings back to your correct current schedule and save again.
  7. Check your past pay period history to confirm the missing dates now appear.
The 7shifts Pay Periods screen with the three-dot menu open and "Edit this Pay Period's dates" highlighted.

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